Employee Relations Advisor - London, United Kingdom - The Abbeyfield Society
Description
Abbeyfield is a housing charity which provides sheltered housing and care homes for elderly people across the UK.We are currently looking for an Employee Relations Advisor / Project Co-Ordinator to join the HR team on a 6 month Fixed Term Contract.
As the Employee Relations Advisor, you will provide operational employment relations and employment law advice on routine and complex matters from staff and line managers.
Role:
Employee Relations Advisor
Location:
Remote, based in the United Kingdom
Contract & Hours: 6 Month Fixed Term Contract. 37.5 hours a week
Salary:
£37,000 per annum (Pro Rata)
Role responsibilities
- Respond to complex queries and issues from staff and mainly line managers, during normal working hours, via either telephone or e mail.
- Ensure guidance provided is timely, clear and practical, and balances risk and resources required to mitigate that risk.
- Tailor the advice based on the capability and confidence of the service user.
- Escalate more complex or novel issues for guidance to predominantly the HRBP (Employee Relations), or regional HRBP if not available.
- Log and monitor progress of complex cases, categorising based on case type and risk profile.
- Provide ad hoc summary progress reports to senior management as required on specific cases.
- Escalate cases where line managers are not expediting matters, or are refusing to accept recommendations, that puts the business at a significant reputational and financial risk.
- Travel to locations where necessary to provide face to face 'hands on' tactical support.
- Manage the documentation, record keeping and process implementation of HR project.
- Provide line managers with readily accessible and practical guidance and policy support tools to enable them to proactively manage their staff effectively.
- Determine the key learning needs of line managers, and assist in the design of tailored learning interventions
- Plan and deliver face to face training and coaching to line managers in key aspects of employee relations casework management activity (e.g. conduct, performance, absence, dispute resolution).
- Use data collated via the HR Advice line, casework management system and other sources of intelligence to determine: o areas for policy and process redesign and improvement, o intranet redesign and elearning tools, o training and wider line management development.
- Scan changes in employment law, employment tribunal charges and employee relations in general, to ensure that HR policies are up to date and reflect current thinking and best practice.
- Analyse information collected via the case management system, and provide regular verbal updates and reports to HRBPs and senior management on case management activity.
- Highlight trends in casework activity, and emerging reputational and financial risks.
- Recognised Level 3 Foundation (Certificate or Diploma) HR professional qualification.
- Demonstrable experience of providing tailored practical employment related advice to staff and remote line managers in line with established HR policy, process and procedure.
- Able to guide and coach line managers (from Team Leader to Director) in how to address staffing issues, by setting out options and recommendations, based on risk to the business.
- Knowledge of GDPR, with a high level of confidentiality and discretion surrounding the use and disclosure of personal data.
- Experienced in the use of HR databases, associated casework management systems and Microsoft Office packages.
- Strong problem solving skills; evaluates options and alternative approaches, weighing up pros and cons, to arrive at an optimum solution that balances risk and reward.
- A strong customer focus; develops a positive working relationship with key stakeholders that helps to secure better business results.
- Highly organised and accurate. Able to correctly update records and provide documentation and manage a process.
- Recognised Intermediate Level 5 professional HR diploma qualification.
- Experience of design and delivery of practical employment related training to line managers.
More jobs from The Abbeyfield Society
-
Sheltered Housing Supervisor
Kew, United Kingdom - 1 week ago
-
Home Administrator
Silksworth, United Kingdom - 1 week ago
-
Care Team Leader
New Malden, United Kingdom - 1 day ago
-
Domestic and Kitchen Assistant
Withington, United Kingdom - 2 weeks ago
-
Housekeeper
Girton, United Kingdom - 10 hours ago
-
Bank Care Assistant
Wimbledon, United Kingdom - 1 week ago