Workplace Coordinator - London, United Kingdom - Avison Young

Avison Young
Avison Young
Verified Company
London, United Kingdom

5 days ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

Contract Length
6 month fixed term contract


Overall Purpose of Job
As we move into a new era of work life, experience is everything.

Our Front of House Hosts are the first and last impression that people will have with our brand, and the brands of those we provide office space for.

Therefore, it is essential that a positive, memorable experience is delivered to all those walking through our doors.

The opportunities available to us connect and engage with our customers in new and exciting ways outside of the traditional receptionist duties make our roles more attractive to those with a passion for service running through them.

Avison Young are seeking to create thriving spaces that welcome everybody; informal meetings, social meetings, networking, and relaxation spaces, and we want our Front of House Hosts to be the wow differentiator within them.

You will be responsible for ensuring every user of our buildings is provided with an exceptional experience.

This could be provided within a variety of ways and locations; however this role will predominantly be based out within the lobby floor ready to receive, triage and support incoming customers.

You will own the space around you, demonstrating pride in its appearance.

You will constantly seek and implement new ideas, initiatives, and facilities to create a community feel which provides encouragement to others to maximise use of the space.

Where available, you will utilise technology to implement an efficient and effective check-in, support onward travel and provide an ongoing experience and community focused service solution, alongside your friendly, informative, and interactive delivery.

We want you to push the boundaries of the possible as you seek to provide the best in class user experience, always finding the hidden opportunity to surprise and delight our customers.

Our values are inherent to the success of this role.

They are more than just words; they are the DNA that drives our culture and define how our people and services exceed expectations.

Along with our Behaviours Playbook, they are our ways of working together, delivering for others and our all-round ethos for life:


Powered by people

  • We celebrate and embrace diversity
  • We encourage individuality in service excellence
  • We promote inclusivity in our actions

Putting people first in every choice we make

  • We support local employment in all regions
  • We provide a sense of belonging
  • We treat people as THEY wish to be treated

Driven by shared success

  • We collaborate with clients
  • We work together to get it done
  • Empowering people to achieve together

Creating positive impact

  • Active listening and attention to find the hidden service opportunity
  • Anticipating needs and delivering before asked
  • Helping people to be productive, prosperous, and positive

Spaces and places that improve lives, and help businesses thrive

  • Building communities that make a difference
  • We impact the client journey at every stage
  • We consider the lifetime partnership value vs single 'transaction' opportunity
  • Creating moments that matter

Main Duties, Responsibilities & Accountabilities

  • Provide a user focused service experience that is built on the foundations of exceeding expectations
  • Always demonstrate the behaviours set out in the 'Behaviours Playbook'
  • Continuously drive relationships and connectivity with all to better understand their views on changing needs and requirements of the service delivery, keeping aware of service trends and seeking solutions to introduce them into the everyday service
  • Be visible, both in person and virtually, promoting yourself as the first point of contact for any queries
  • Oversee the We Work account on behalf of UiPath, maintaining stakeholder relationships and managing access, POs, and invoicing
  • Point of contact for IT issues, providing proactive support and set up, manage warranties and suppliers
  • Order new starter equipment, ensuring process is managed in full to completion including distribution, profile set up and keeping overall inventory up to date
  • Seek information from the business to take ownership (where possible/appropriate) of new starter's first day arrival journey, building & services inductions inject the WOW into that first impression of the company on behalf of the business
  • Manage return of equipment where required including reset/profile wipe
  • Manage the relationship with Vodafone of behalf of UiPath, including equipment, PO issuing and activation/deactivation of connections
  • Operate as main liaison with Fusion Office Design
  • Approve incoming monthly invoices for Vodafone, Storage facility, CDW
  • Operate as the H&S point of contact in the UK, including understanding and organising any training requirements, conducting and updating remit risk assessments, accident recording, compliance certification updates and supporting overall annual review
  • Responsible for adhering to all health and safet
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