Support Officer - London, United Kingdom - Adecco UK

Adecco UK
Adecco UK
Verified Company
London, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Adecco are currently recruiting for a

S

upport Officer to join a prestigious and world-famous university based in Holborn, hourly pay rate £16.


Duration:
ASAP - 3 months (high potential of being extended)


Working pattern:
on campus, working hours would be 9am-5pm Monday to Friday


Contract type:
Temporary


Roles and responsibilities

Service Line Specifics

  • Provide 2nd Line Support services including exceptions to the defined standards on teaching space technology including AV and Teaching tools and techniques, and support for specialist computing equipment in the teaching spaces.
  • Provide consultancy advice and support to colleagues across the school on procurement of exceptional items that fall within the Service line.
  • Providing support to 1st line staff on the deployment of standard teaching services including regular forums and training and development of the Teaching Side Support Team.
  • Maintain a strong and effective relationship with the Estates and the Learning, Technology and Innovation teams to ensure that Teaching Spaces are appropriately serviced with an eye for continuously improving how teaching staff and students can be supported.
  • Working with the Service Managers for Student and Teaching, ensure a regular liaison with focus groups including the Student Union.
  • Performing morning rounds on the computer teaching rooms, carrying out checks and resolving or escalating issues found.
  • Supporting and maintaining the IT hardware in computer teaching rooms, computer rooms and open access spaces across campus.

Service Delivery

  • Diagnose and analyse incidents related to the service line and provide sufficient information where necessary to allow other teams to resolve the issue
  • To assist colleagues across the school providing technical support to both students and staff on the services within their service line.
  • Ensure that colleagues across the school are effectively handed over to the right support teams as smoothly and clearly as possible maintaining a warm and effective approach to customer services.
  • Document all calls on Cherwell and record assets changes (hardware and software) following our asset management processes. Ensure that licenses for any software purchased are appropriately recorded.
  • Arrange external support visits where necessary with our third parties and maintain a good working relationship, sharing feedback and focusing on continuous improvement of the services we are supporting.
  • Escalating calls in risk of breaching SLAs or falling below our delivery standards to the Service Line Manager or appropriate colleagues as swiftly as possible.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Essanjo Jorge
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