Farm Shop Assistant - Wellingborough, United Kingdom - Creating Tomorrow MAT

Creating Tomorrow MAT

Verified Company

Wellingborough, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

CASUAL SHOP ASSISTANT

Per Hour:
£9.99

Responsible to:
Farm Shop Manager
Starting Date:Immediate

Responsible for:

Supporting the operation of Chester Supporting the General
House Estate Farm Shop for and on Manager and Assistant behalf of Creating Tomorrow College Manager with regards to shop support and provision of educational opportunities for students

This job description may be amended at any time, following consultation between the Trust
Leadership Team and member of staff and will be reviewed annually. Priorities for the year will be negotiated and highlighted.

_Across our trust, we are committed to supporting the mental health and wellbeing of all; _

_including staff, learners and families. We know that everyone experiences life challenges _

_that can make us vulnerable and at times, anyone may need additional emotional _

_support. We take the view that positive mental health is everybody's responsibility. _

At Creating Tomorrow Trust we:

Provide a nurturing, safe and supportive environment based on trusting relationships to:
Help everyone to understand and manage their emotions and feelings
Help everyone to feel comfortable in sharing any concerns or worries
Help everyone to form and maintain relationships
Develop selfesteem and selfworth
Encourage everyone to be confident and celebrate their individuality
Help learners to develop emotional resilience and to manage setbacks
Support parents as partners in their young person's learning and development.

Core purpose

A shop assistant with a twist - as a shop assistant you will support the daily running and success of The Farm Shop maximizing sales of products; through ensuring an effective, efficient & friendly service to customers is provided.

The twist, you will be also become a trusted assistant mentor, supporting the students from the college, as they work alongside you at the shop.

Main Responsibilities will include:

To support the manager and assistant manager to ensure the smooth and effective running of the farm shop through;

Supporting the day to day operations of the shop, from open to close.
Maintaining a detailed knowledge of the Shop's products, sales & marketing activities, in order to provide a first class information service to customers.
Ensure customers are served at the tills in a positive, friendly manner
Supporting the shop by dealing with customer enquiries face to face to ensure first class customer relations.
Dealing with any customer complaints by escalating to the manager or general manager on shift.
Recognise and respond to sales opportunities to maximise promotional activities for the shop's range of products through cross selling and up selling, advising customers of other products available.
Supporting and inspiring Creating Tomorrow College students in their roles, tasks and activities in store.
Make effective use of visual merchandising to make products more enticing to customers
Ensure the shelves are cleaned and fully stocked at all times
Support and maintain the stock rotation system, always pulling the oldest products to the front, discounting products a couple of days before their expiry date and removing stock from the shelves the evening the date expires
Advising managers on shift when stock is low.
Ensure all opening & closing checks and relevant records are completed as per agreed daily/monthly processes
Support evening/weekend events hosted by The Farm Shop onsite.
Comply with all Health and Safety, HACCP, COSHH and Food Safety legislation and take responsibility for your own health & safety.
Checking incoming stock for the correct quantities / best before dates / damages and any delivery errors are reported to the manager on shift on the day of arrival
Provide regular customer feedback to the Manager and Assistant Manager.

Uniform, Clothing, Mobile Phones

Dress smart and sensibly in line with weather and season. No open toeshoes, high heels or sandals.
Wearing appropriate clothing, suitable for a family friendly shop.
Shop Assistants will be required to wear The Farm Shop apron over their normal clothing when on duty (supplied by The Farm Shop)
Shop Assistants will be required to wear a name tag when on duty (supplied by The Farm

Shop)

Long hair is to be tied back and nails kept to a sensible length.
Mobile phones are only allowed to be kept on a person if agreed with the manager on shift.

Hours of work, shifts, breaks and annual leave

Hours of work
The shop is open to the general public, in line with Chester House Estate opening times, seven days a week: