Customer Support Centre Advisor - Manchester, United Kingdom - Dogs Trust

Dogs Trust

Verified Company

Manchester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Salary

£22,449 per year + benefits

Location

RC Manchester, Manchester

Job Type

Permanent

Hours per Week

40

Closing Date

Wednesday 16 August 2023

Do you want to make a genuine difference to the lives of dogs across the country? Are you looking for a contact centre role that measures success on service rather than sales?

Dogs Trust is the UK's largest dog welfare charity and normally cares for around 14,000 dogs across its network of 21 rehoming centres in the UK and one in Dublin.

We have an exciting new strategy with the ambition to transform the way we work to ensure every dog lives life to the full.

We want to be there to help even more dogs and their owners, but at the heart of what we do is our commitment to never put a healthy dog to sleep and that together we never have to let any dog down.

Customer Support Centre Advisors are the main point of contact for a wide range of queries from our supporters, members, adopters, customers and members of the public.

Advisors provide the best customer service with every interaction and liaise regularly with colleagues in the support centre, our network of rehoming centres and our London offices.

Normal hours in this role are 40 per week, our national Customer Support Centre is open from 8am-8pm Monday to Friday and 8.30am-5pm on weekends and bank holidays.

Due to the nature of our operation, you will be required to work every other weekend. (2 weekends per month) Some bank holiday work is also required.

The role is currently hybrid working, with two days a week at our Manchester office (M34 3SG) and three days remotely.

Some UK travel may be required as and when needed.