Construction Service Desk Lead - Kings Langley, United Kingdom - Marketplace Technical

Marketplace Technical
Marketplace Technical
Verified Company
Kings Langley, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Construction Service Desk Lead

£35,000 (neg)

Kings Langley


Our client an expanding group within the Construction industry are seeking a Construction Lead Service Desk Coordinator to join the team.

They are seeking a dynamic and highly organized professional with a passion for delivering exceptional service in the UK Construction Industry


Key Responsibilities:


  • Act as the primary point of contact between clients mostly in the Construction Industry and the service desk team.
  • Ensure a swift and effective response to inquiries and service requests.
  • Maintain meticulous records of service desk activities and resolutions.
  • Lead Technical Support Coordination:
  • Provide essential administrative leadership to the technical team.
  • Coordinate and optimize resources for client projects, ensuring flawless execution.
  • Lead Service and Maintenance Contract Management:
  • Take the lead in creating and managing service and maintenance contracts.
  • Proactively monitor contract renewals and identify opportunities for upselling to enhance client relationships.

Qualifications:


  • Construction, Business Administration, Service Management, or a related field.
  • Proven experience in a lead role within service desk coordination, ideally in the UK construction industry.
  • Exceptional organizational and multitasking skills.
  • Outstanding communication and interpersonal abilities.
  • Proficient in Microsoft Office Suite; familiarity with CRM systems is advantageous.

Reference ID:
MATECBB955


Job Types:
Full-time, Permanent


Salary:
£30,000.00-£35,000.00 per year


Benefits:


  • Company pension
  • Onsite parking
  • Work from home

Schedule:

  • Monday to Friday

Experience:


  • Construction or Engineering background: 1 year (required)
  • Solving technical problems: 1 year (preferred)
Help Desk Team Lead: 1 year (required)


Work authorisation:

  • United Kingdom (required)

Work Location:
In person


Reference ID:
MATECBB955
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