Customer Support Executive - Stockport, United Kingdom - Bright Money Group

Bright Money Group
Bright Money Group
Verified Company
Stockport, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description
Circa

£24,000 (basic salary)

With the expected year 1 earnings of £30,000 OTE based on hitting achievable processing targets


Benefits of working for Us:


  • Great basic salary and industry leading UNCAPPED commission structure
  • Career progression opportunities
  • Regular office incentives
  • Company Events
  • 28 days holiday plus one additional day accrued for each year you're with us.
  • Time off on your birthday
  • Additional time off for those most important occasions like weddings, parental leave and parents evening
  • Employee referral program
  • Fun and friendly company culture
  • Full training and ongoing support in your development

About Us:

Bright Money Group is a fast-growing fintech financial solutions organisation, which is the umbrella brand for CarLoans UK.


CarLoans UK are a motor finance broker, who are leading the motor finance industry - by being the top car finance broker in the UK to offer fair, honest advice to all consumers.


Our mission is to help dealers and consumers by constructing a panel of lending specialists and customer service experts dedicated to delivering the best possible experience.


Your role as Processing Executive:


In this Processing Executive role, you'll be working with customers who have purchased a vehicle using Carloans UK as their funding partner, You are responsible for supporting the customers, lenders and dealerships following a sale ensuring the end process runs quickly and without problems.


You will have a strong attention to detail and be able to carry a busy workload for which you will be compensated in commission for every deal you process.


You will be speaking to lenders, dealers and customers on a daily basis so excellent communication both written and verbal is essential.

It is essential that you have experience within a similar role within the Car Finance sector


Your responsibilities will include:


  • Completion of accurate paperwork and documentation to fulfil lenders standards, ensuring a positive outcome for all parties
  • Managing your own time and workload
  • Meet all key touchpoints with customers and provide a high level of customer service
  • Working to targets in a fast paced environment, Achieve personal weekly and monthly targets defined by your team manager
  • Take customer calls and handle queries
  • Prevent and minimise the risk of fraud and financial loss to Car Loans UK
  • Adhere to antimoney laundering laws and FCA legislation

Have you got what it takes?

  • Minimum 1 year experience within a sales administration or processing role
  • The ability to work under pressure at times and prioritise workload
  • Excellent written and verbal communication skills
  • Excellent attention to detail
  • Great team player who enjoys supporting your colleagues
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