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  • Customer Care Adviser - Manchester - This is an IT support group

    This is an IT support group
    This is an IT support group Manchester

    1 month ago

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    Description

    Customer Service Assistant

    About BP Retail

    We want to be the first choice for our customers now and in the future, at the heart of customer-facing roles and at the forefront of an ever-changing market. Our team supports our customers with all their needs.

    Benefits Package

    • Flexible hours
    • Career progression opportunities
    • Paid holiday entitlement
    • 25% discount on in-store goods *exclusions apply
    • Access to the Retail Trust (24/7 online GP, financial and wellbeing services)
    • Wellbeing benefits (Headspace app, Thrive and Employee Assistance Programme)
    • Shopping and leisure discounts
    • Free barista-style hot drinks
    • Family leave provisions
    • Competitive salary (£9-10 per hour)
    • Pension scheme membership
    • Share save scheme participation

    Job Requirements

    We are seeking individuals with a passion for customer service who thrive in fast-paced retail environments and value teamwork. Previous experience is not necessary, as comprehensive training will be provided.

    Key Responsibilities

    • Maintain store safety in line with BP policies and procedures
    • Deliver efficient customer service, addressing needs promptly and effectively
    • Foster a positive work environment aligned with BP values
    • Prepare and serve food and drink items from our Wild Bean Café
    • Support inventory management tasks, including stock replenishment
    • Proactively engage with promotions and loyalty schemes
    • Contribute to cleaning duties across the store, facilities, and forecourt

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Customer care adviser