Client Support Administrator - Northwich, United Kingdom - Smart Clinic

Smart Clinic

Verified Company

Northwich, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job description

Our company - Smart Clinic (previously APL Health)
We are a progressive occupational health provider based in Northwich, Cheshire. We work with schools and businesses around the UK offering occupational health and employee wellbeing services.

We constantly look to improve and offer the best possible service to our clients.

We are looking for someone with the same ethos, who will embrace the opportunity to proactively help clients when they most need it.

Good people skills and a helpful attitude will be critical.

Reports to
Operations Manager / Director

Role and responsibilities

Welcoming new clients, ensuring that we have all necessary information to deliver our services
Receiving and processing all new referrals and requests
Ensuring we have all necessary medical paperwork to provide effective services
Confirming and booking appointments with client employees, ensuring clients and employees are kept up to date and informed always
Ensuring the diaries of clinicians are kept up to date and managed to optimise efficiency
Ensuring medical questionnaires are completed, and following up with clients where necessary
Chasing third party providers for reports and necessary information
Making real time detailed administrative notes on the system
Ensuring SLAs for service delivery are being met
Receiving and processing invoices, liaising with finance to help resolve client invoicing queries
Working with other teams to develop new ideas, processes and systems
Managing general office administrative duties such as liaising with cleaners, ordering supplies and resolving building issues

Although not part of the role, there will be opportunities to get involved in sales, renewals, client management and clinical practice for anyone looking to expand their skillset.

Qualifications, experience and values
We grow our team based on skills, enthusiasm, attitude and belief in the services we provide.

At the Smart Clinic it's more important that applicants have the right attitude and approach to their work than having the relevant experience.

However the following skills would be convenient:

2 years in a customer service based role
Highly computer proficient, and familiar with Microsoft software as a minimum
Good, helpful and clear communication with a proactive, supportive approach
Ability to organise yourself and others to maintain effective work flow

Salary and Benefits
The salary will be £22,000-24,000 dependent upon experience.

You will have access to the same services we provide our clients, including EAP, physiotherapy, counselling, optical care, flu jabs and a virtual GP.

There is a company pension and an employee benefits scheme. Holidays are 20 days per annum + a duvet day and incremental with service.

Job Types:
Full-time, Permanent
, Office Based, 9-5pm Monday to Friday

Salary:
£22,000.00-£24,000.00 per year

Job Types:
Full-time, Permanent

Salary:
£22,000.00-£24,000.00 per year

Benefits: