1st Line IT Support Engineer - London Stansted Airport, United Kingdom - RecruitAbility Ltd

RecruitAbility Ltd

Verified Company

London Stansted Airport, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title
:1st Line IT Support Engineer

Salary
:
To £31,500 dependent upon experience

Location
:
Stansted

Term
:
Permanent

An exciting opportunity has arisen for a
1st Line Support Engineer to join a progressive and well-established business based at
Stansted Airport within the aviation sector.

The Role of IT 1st Line Support Engineer

Provide first line IT support for all inbound requests and escalating to 2nd/3rd line where required
Diagnose and resolve issues with laptops, desktops, mobile phones and printers
Identify and troubleshoot network issues
Maintaining user accounts via Active Directory
Undertake PC/Laptop builds with OS and software deployment via SCCM and PDQ
Administering, monitoring and patching Microsoft Servers in a VMware ESXi virtual environment
Develop solutions database to aide end user selfservice support
Identifying and recommending any improvements to existing support procedures
Where required, work closely with external providers to ensure any support requirements are delivered to assist with call resolution
Keeping up to date with the latest technologies

To be Considered for the role of IT 1st Line Support Engineer

Previous experience in a similar role is essential
Good knowledge of Windows Server, Exchange Admin, Windows 10, Office 365, Active Directory/DNS/DHCP/Group Policy, SCCM, WSUS, Microsoft Data Protection Manager, Networks, Printers and Multi-Functional Devices
Knowledge of ITIL Framework and GDPR and UK Data Protection legislation would be desirable
You will need to have the ability to build effective relationships with colleagues and internal customers
You should have good problemsolving skills and have previous experience of working within a customer focussed environment
Excellent communication skills both spoken and written
Able to work well under pressure
The role involves being on an out of hours oncall rota which you must be happy to be part of. The rota is 1 week out of 5 and on call hours are 5pm to 9am each evening and the weekends. Out of hours support is primarily remote although if the issue requiresonsite support this would be expected

-
A driving licence and own transport is essential as the role involves driving to other bases from time to time

The Package for the role of IT 1st Line Support Engineer

Salary To £30,000 pa + on call allowance of £1,560 per annum + overtime paid for actual hours worked if any calls are taken.