Field Technical Support Machine Control - Sutton Coldfield, United Kingdom - Flannery Plant

Flannery Plant
Flannery Plant
Verified Company
Sutton Coldfield, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Job Summary


The main function of the position is to provide technical support to customers on operational or maintenance and service of GPS machine control products.


The Technical Support will diagnose potential hardware, software and systems failures using established procedures and determines most cost-effective repair/resolution to minimize customer downtime.


Primary Responsibilities

  • Provide timely and efficient service to customers and endusers.
  • Develop a thorough understanding of the company's products and services.
  • Work closely with Priority Support to promote support and repair services products to clients.
  • Responsible for all aspects of standard product installation, alongside Flannery GPS Service
Engineers.

  • Instruct customers in the operation and maintenance of the product(s).
  • Ensure all documentation is provided to customer.
  • Assist with Machine Control Installations and associated products ( GPS Base Stations)
  • Calibrate machines accurately using both Total stations and GPS products
  • Train on Operation and usage of Leica Machine Control and Trimble TPS & GPS Solutions.
  • Maintain a professional company image during all trainings and interactions.

Characteristics / Skills

  • A team player able to leverage resources through sound organizational skills and teamwork.
  • Consultative problem solving involves customer in problem solving by asking appropriate questions.
  • Strong communication skills, both verbally and in writing.
  • Demonstrated ability to understand the knowledge level of customer and modify communication for the knowledge level.
  • Experience with Machine Control products desirable. Trimble, Leica or Topcon
  • Demonstrate and project a high level of energy and enthusiasm.
  • Must be proficient with Microsoft Word, Excel and Outlook.
  • Willing to travel, as required.

Education / Experience

  • Twoplus years technical, Land
  • Survey and/or Civil engineering Survey experience.

Highly Desirable

  • Degree in Civil engineering or HNC Diploma in Construction Surveying,

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Sutton Coldfield: reliably commute or plan to relocate before starting work (required)

Work Location:
In person

Application deadline: 28/08/2023


Reference ID:
JD/Curd

Expected start date: 28/08/2023
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