Customer Service - Surrey, United Kingdom - Bridge Recruitment UK Ltd

Bridge Recruitment UK Ltd
Bridge Recruitment UK Ltd
Verified Company
Surrey, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Customer Service Operative

Location:
Cheam


Salary:
GBP23,352 per year

Hours:
Monday - Friday and every 4th Saturday (Rota) 8am - 5.30pm (occasional voluntary overtime is available to 8pm)

Job type:
Full-time, permanent

Summary of the Customer Service Operative:

Responsibilities of the Customer Service Operative:

  • Achieve exceptional standards of customer service and always deliver The Perfect Repair
  • Answer calls (from customers, engineers and clients) and facilitate appointments, in line with contract conditions
  • Plan engineers work
  • Carry out engineer diary management
  • Book service appointments
  • Approve engineers timesheets
  • Monitor and action escalation reports
  • Support the gas department with administration tasks
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