Meet & Greet/reception Assistant - Warwick, United Kingdom - Warwickshire County Council

Warwickshire County Council

Verified Company

Warwick, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About Us and the Role

We are seeking a confident, proactive person for the role of Meet & Greet/Reception Assistant, based at Shire Hall, Warwick, on a 12 month contract.

This person will provide customer services at the Meet & Greet desk at Shire Hall - a key "front door" for Warwickshire County Council.

The Meet & Greet team are the first point of contact for many users of Shire Hall, and are required to offer a high quality reception service to Warwickshire County Council staff, Councillors, building visitors and members of the public.

You should have outstanding customer service skills in person, on the phone and in writing, be confident with a range of ICT packages, be quick to learn and have the ability to maintain excellent relationships with a wide range of building stakeholders.

You should be proactive and skilled at communicating and acting on information as appropriate, be able to maintain consistent administrative processes as required, and have the ability to balance sometimes competing priorities effectively.

You should have experience of dealing with challenging customer interactions and be able to deal with these with empathy and confidence.

The standard hours of this post will be 12.30pm - 5.30pm Monday - Thursday and 12pm - 5pm on Fridays (25h per week), however it is essential you are able to be flexible to cover absence or leave from others in the team as required, including at short notice.

Key Skills & Experience Required

Courteous and effective communication skills, in person, by telephone and in writing.
Experience of working with people in a high volume customer service environment
Excellent ICT and Windows skills, including good knowledge of Microsoft Office packages such as Word, Excel and Outlook.
A systematic, methodical and accurate approach to work, with the ability to work at speed as required.
Ability to work effectively under pressure and to meet deadlines
Ability to maintain confidentiality

For the full Job Description and Person Specification please click the link here.
The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.

These are the benefits we offer including agile working, enrolment into the Local Government Pension Scheme (LGPS), a valuable part of the pay and reward package for employees working in local government, and a generous annual leave entitlement, plus bank holidays and an additional day at Christmas.

Additional Information
Closing date: 5th June 2023

Interview Date: 13th June 2023.