Cafe Manager - Leicestershire, United Kingdom - ER Recruitment Limited

ER Recruitment Limited

Verified Company

Leicestershire, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Café Manager

North-West Leicester

C£22,000p.a.

Are you a personable Café Manager who is keen to inject professionalism, innovation and passion into the role?
Would you like to be responsible for managing team members, driving outstanding customer service?
Are you passionate about working for a charity with a strong brand identity who truly make a difference?

The Company:

ER Recruitment is working with a local, respected charity who are recruiting for a Café Manager to deliver profitable, high-quality catering and hospitality services within the café for both public and private events.

Reporting into the Retail Catering Manager, the successful applicant will closely assist on the development of new products and menus alongside maintaining standards.

Role & Responsibilities of the Café Manager:

Day-to-day (shift) management and delegation of tasks for the café and its staff members whilst also supporting on recruitment, staff reviews etc.
Promote and deliver a highquality menu for external catering
Generate new business opportunities to provide external catering services
Build rapport with existing and regular customers, and invite new individuals by keeping social media platforms up to date
Manage stock levels to ensure that they meet the business demand, perform stock takes and rotate stock to ensure that it is used in correct date order to minimise waste
Purchase foods listed on the approved supplier lists only and liaise with the Retail Catering Manager if any deviation from this is required
To manage and ensure that food is prepared, cooked and presented to agreed standards
Produce products in line with seasonal special promotions
To be knowledgeable of the ingredients of all food produced at the counter service and menus to enable you to discuss and potentially adjust menus to suit dietary requirements with potential customers
Maintain staffing budget and manage rota as agreed with the Retail Catering Manager
Ensure the team work to best practice, comply with all agreed procedures and support the Retail Catering Manager with the development and mentoring of other team members
Responsible for cash handling and till systems
Support administration responsibilities of the café
Manage back of house related areas, to include goods in and out, all rubbish and recycling; ensuring high standards of working practice, safety, and cleanliness at all times
Assist in achieving the agreed GP of food sales
Mentor the staff in how to provide the best customer experience possible, and always display and promote the behaviours of excellent customer service
Ensure that the premises are secure, locked and left safe at the end of each working day or delegate this responsibility to a competent person
Be sure that all work areas and equipment are in excellent working order at all times and managed in line with guidelines and Health and Safety procedures
Ensure that all areas within kitchen, restaurant, store and delivery are in line with full legislative compliance to achieve excellent standards, meeting the required Food Safety standards
Record and monitor refrigeration/freezer temperatures, report any issues to the Retail Catering Manager
Support the Retail Catering Manager in the implementation of any changes to work practices following any audits or inspections
Ensure that the highest levels of customer service are demonstrated at all times by all members of the catering team towards staff, volunteers, customers, contractors and patients

About You as the Café Manager:

Experience in a similar role
Minimum NVQ Level 1 in Hospitality and Catering or Professional Cookery
Level 2 Food Hygiene or equivalent is desirable
Line management experience
Flexibility to work occasional Saturdays as the café is open Monday to Saturday
Dietary and allergen awareness
Health and Safety and COSHH awareness
Knowledge of an EPOS system and banking
Excellent work ethic and a positive cando attitude
A great communicator who is able to build strong relationships and rapport with staff, volunteers, customers, contractors and patients

We look forward to helping you in your career, so please send a copy of your CV to us.

If you know of other people who are currently looking for a new career, please feel free to refer them to us.

We look forward to hearing from you.