Complaints Officer - London, United Kingdom - Adecco UK

Adecco UK

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Complaints Officer:

The complaints officer will be required to investigate and respond to Stage 1 and Stage 2 Complaints, Leader Enquiries, Member Enquiries, FOIs, SARs and Ombudsman cases.

Failure to provide this service will impact our services to residents, meeting statutory deadlines and escalation of complaints to Local Government Ombudsman.

Predominately home based, may be one day a week at most in the office
The complaints officer will identify complaints trends and transform them into service improvements.

Key Skills:

Working with services to investigate and respond to complaints and 2, and enquired from councillors and MP's
Ensuing that investigated cases are responded to in line with the councils corporate complaints procedure, producing good quality decisions
Update case files of cases personally investigated
To ensure complaints and Councillor/ NP enquires are dealt with effectively and acknowledged / responded to within the councils timescales
To coordinate responses from Ombudsman Cases in line with set time scales
Providing expert complaints advice to others in Housing
Liaise with Key teams across the Housing and other services within the council to ensure investigations are being progressed
Provide complaints data reports for monthly performance and annual Borough Housing Panel.

up to £18.29 per hour PAYE, paid weekly

up to £22.76 per hour UMBRELLA, paid weekly

Duration:
Temporary position for 3 months with the view of extension
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Sascha Hilder