Retail Sales Associate - Birmingham, United Kingdom - Canada Goose Inc.

Canada Goose Inc.

Verified Company

Birmingham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Company Description

Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story.

At the heart of it is our promise to inspire and enable all people to thrive in the world outside.

To Live in the Open. At Canada Goose, you're part of a movement that belongs to something bigger.

One that seeks out the restorative power of nature and is driven by a purpose to keep the planet cold and the people on it warm.

We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people.

Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking.

Job Description:

Summary of Position:

This is a fixed term contract from around August March 2024. The Brand Ambassador is responsible for creating highly engaging customer journeys. Canadian Warmth
"Expertise in any recommendation, warmth in every interaction" **is how Canada Goose brings those journeys to life. This is primarily achieved by creating exceptional customer journey's that are genuine and authentic. This includes displaying compelling selling behaviours, executing with operational excellence, and being a steward of the Canada Goose culture.

Key Responsibilities:

Customer Experience:

Deliver a superior customer service journey reflective of Canadian Warmth
Demonstrate selling behaviours that drive Conversion and Units per Transaction (UPT) by actively introducing new, underperforming, and strategic categories
Ensure maintenance of exceptional visual merchandising that is reflective of a luxury lifestyle brand
Resolve customer issues through a customer centric lens by investigating opportunities and developing solutions
Create and foster lasting customer relationships through consistent communication and use of Canada Goose tools

Engagement:

Foster an inclusive and diverse working environment
Participate in all educational initiatives and strategies
Actively seek feedback to improve performance and foster growth
Contribute to a positive store environment through effective communication and teamwork
Demonstrate values and behaviours reflective of Canada Goose's culture

Operational Excellence:

Excellent execution of all operating standards
Accurate and efficient use of register systems in compliance to Canada Goose standards
Maintenance of sales floor and stock room inventory
Assist in the receiving of shipments
Partake in weekly cycle counts & periodic inventories
Disciplined organization of stock room and nonmerchandise areas
Support in the upkeeping overall physical store maintenance and cleanliness standards
Consistent use of strategic tools communications platform, payroll/schedule tools, queue management, learning management, virtual appointment platform

Store Financial Performance:

Achieve or exceed personal sales and key performance targets that drive your Canada Goose store's result.

Experience, Education and Designations:

Previous experience in a customer facing role preferred
Experience working with luxury lifestyle brands is an asset
Highvolume traffic experience is an asset

Knowledge, Skills and Attributes:

Ability to stand for long periods of time and flexible to work retail hours (standard, peak and holiday)
Ability to work efficiently in a fastpaced and team orientated environment
Excellent communication and interpersonal skills
Self motivated, able to work independently and know when to seek guidance
Basic skills in Microsoft Office; specifically, Word and Excel are an asset
Proficiency in local language (store location specific). Confident oral skills in a second language is highly desired
Ability to establish and maintain strong interpersonal relationships
Work with empathy and respect with both colleagues and guests
Excellent attention to detail, takes initiative, and promotes a positive working environment
Strong time management and organizational skills, ability to multitask in a fastpaced environment
Ability to conduct oneself in a professional and luxury manner while on the sales floor, phone and/or whilst interacting with clients
Customer centric and goal focussed

- must be passionate about driving performance through internal KPI's and possess an adaptable approach to selling

Consistently exhibits Canada Goose's Values, taking pride in being innovative, authentic, passionate, relentless, and entrepreneurial

Working Conditions:

Retail Store
Must be comfortable bending and lifting loads of no more than 10kgs (manual handling training and tools provided
Some work at height required with the use of ladders

Additional Information

What's in it For You?