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Scheduling Administrator - Livingston, United Kingdom - Office Angels

Office Angels

Verified Company

Livingston, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Are you a scheduling and admin whizz with exceptional organisational skills?

Would you like to pursue a career within Facilities?

Do you have a natural flair and passion for facilities management and fantastic customer service and client skills?
Office Angels Livingston are collaborating exclusively with a fast paced and innovative team for a Permanent Scheduling Administrator.

The role is perfect for someone who has proven experience in a similar role in either a customer service administrationor scheduling administration role that has an interest in facilities management.

You will be naturally IT savvy and looking for a career with excellent progression opportunities. Based in West Lothian, salary up to £23,000 per annum depending on experience.

The core hours are Monday - Friday, 9am-5.30pm and this is a fully office-based role with some out of hours work hours required once every 5-6 weeks on a rotational basis.

Role Overview

You will work alongside this vibrant Help Desk team to provide a first line of support for technical, Building Management and Facilities Services, scheduling in both planned and reactive works.

You must be experienced in customer service and a similar facilityhelp desk role would be beneficial as well as IT savvy.

You will see through all issues from initial log through to final resolution, ensuring excellent customer service each time.

You will have excellent spelling and grammar, good knowledge of Microsoft platformsand software and take real pride in your work and enjoy going the extra mile.

This is a fast paced and busy Help Desk role which is why previous experience is essential as you need to hit the ground running.

The company offers great opportunities for hardworkers that are keen to build their career long term and progress.

Duties include:

First point of contact for incoming telephone calls. Accurately process enquiries, resolving concerns where possible or distributing call back requests to the relevant department with key information
Responding to help desk queries and ensuring they are logged correctly in line with each client's contract on our client's management system
Follow up on queries and plan engineer or subcontractor attendance as required
Liaise with contractors, client representatives, and the full team including engineers
Ensure Contractors are aware of outstanding issues and are dealing with them in a timely manner
Ensure Clients are updated with progress of works
Appropriately escalate any issues where suppliers and engineers have failed to respond within contract timescales
Assist with producing engineer/subcontractor quotations
Process reports for engineers, highlighting working hours and material costs
Any other Ad hoc duties as required

Skills and Experience required:

Previous experience within a busy office support, scheduling or facilities/commercial FM help desk role is preferred
Previous Help Desk and Administration experience preferred
Excellent communication skills both written and verbal
Customer service experience
Good working knowledge of Microsoft office and Microsoft Teams
Ability to work on own initiative and as a part of a team

Interested? Please call Nadia at Office Angels Livingston today or send your CV to

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.

Office Angels UK is an Equal Opportunities Employer.