Customer Service Representative - Cramlington, United Kingdom - Jackson Hogg

Jackson Hogg

Verified Company

Cramlington, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Jackson Hogg is thrilled to be working with a well established Manufacturing Company in their search for an Customer Service Representative.

If you are looking for a unique, exciting career with variety and potential for growth, then here is where to start.

Business Contribution:

The customer service representative is responsible for the day-to-day business in the office and manages the order process from start to finish.

The Customer Service representative is the main point of contact for all customers.

Key Responsibilities:

A main point of contact for all customers
Manage/coordinate the order process
Prepare & produce professional quotations
Manage/coordinate the order process

from start to finish in close conjunction with the Central order Desk

Active followup of outstanding quotes
As a Sales Force super user, ensure the systems is updated and maintained; liaise with both internal and external clients
Proactive control of Company generated leads, including followup and liaising with the sales force and external clients
Generate & check reports for the status of orders on a regular basis
Progress outstanding orders on the system
Receive & respond to all customer complaints & to follow the customer complaint procedure
Liaise with the accounts department regarding customer credit issues
Manage office phone calls in coordination with the other team members of the Customer Service
Support the Customer Service Supervisor with his/her reporting tasks and provide him/her actual & relevant data, information and graphics
Initiate and support local marketing initiatives
Visit exhibitions and conferences in agreement with the direct manager in order to generate leads, do the followup and create appointments for the sales force
Organize customer activities in agreement with the direct manager
All other activities related to the daytoday business or to improve the business
Ensure all HSSEQ rules and regulations are communicated and enforced throughout the Organization. Proactively participate to safety awareness and improvement
Represent the Company in a professional manner at all times, both internally and externally. Follow the published processes and comply with all company policies and procedures. Be an ambassador for the businesses in particular ensure that Health & Safety comes first at all times

Required Capabilities:

A minimum of 5 years' experience in a similar position, commercial acumen is needed
Technical affinity would be a plus
Languages: English essential fluent oral & written, other languages are benefit
Strong interpersonal skills, works and communicates well with internal colleagues and external customers
Energetic and proactive initiator; must present a professional and articulate image
Able to work to deadlines; excellent organizational skills
Works well with mínimal supervision; selfdiscipline and motivation
Good working knowledge of Office software (Word, Excel, PowerPoint, etc.); knowledge of a CRM package is beneficial

Job Types:
Full-time, Permanent

Schedule: