Work & Health Universal Credit Senior Operational - London, United Kingdom - Department for Work and Pensions

Department for Work and Pensions
Department for Work and Pensions
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Details:


Reference number:


Salary:

- £56,299 - £68,918- £57,631 Min - £68,918 (Inner London) £56,299 - £67,628 Max (Outer London)
Job grade:


  • Grade 7
    Contract type:
  • Permanent
    Business area:
  • DWP
  • Work and Health Services
  • Universal Credit
    Type of role:
  • Operational Delivery
    Working pattern:
  • Flexible working, Fulltime, Job share, Parttime
    Number of jobs available:
  • 6Contents
Location

About the job


Benefits:

Things you need to know

Location

  • London and EssexAbout the job

Job summary:


The Senior Operations Leader role is a high profile and business critical role, with responsibility for operational performance and delivery in a number of sites within a District or a Service Centre site.


Universal Credit is at the heart of the government's welfare agenda - designed to simplify the benefit system by bringing together a range of working age benefits into a single payment whilst supporting customers to find work.

The service - made up of c45,000 colleagues - provides support through an extensive network of jobcentres which provide face to face labour market support.


DWP is looking to fill 6 Universal Credit Senior Operations Leader role to lead the delivery of Universal Credit within
London & Essex.

The role will be based in Job Centres within London & Essex.

However, Operational Leaders will be required to be visible and travel across the Job Centres and Service Centre across their district and wider business area.


Job description:


  • Inspiring others to drive performance and deliver a positive and efficient service to our customers.
  • Monitoring and improving the quality of the endtoend customer experience, ensuring that "one customer, one service, one business" is a reality.
  • An active member of the Universal Credit Operations Leadership Team, contributing to the wider Departmental agendas.
  • A strong personal commitment to people engagement, empowering people to deliver a professional, quality service.
  • Demonstrable personal accountability through periods of change, supporting the team, focusing and listening to people, building capability, fostering and embedding a climate of personal development and continuous learning for all and celebrating success.
  • Accountable for the management of performance within their teams, undertaking regular facetoface performance reviews with their direct reports, identifying risks to performance achievement, and driving forward continuous improvement.
  • Actively promotes health and wellbeing and takes responsibility to maintain a safe and healthy working environment.
  • Encourages a culture of innovation focused on adding value, giving people space to think and act creatively.
  • Encourages collaborative working between teams and directorate to drive innovation and service improvements
  • Works to develop the leadership skills of all colleagues within the team.
Ensuring teams work within budget and headcount control costs, delivering value for money and efficiencies.

  • Drives culture of managing data securely in line with GDPR and seeks ways to reduce data loss.
  • Committed to their own professional development and building the capability of others, including the achievement of Operational Delivery Profession (ODP) standards and digital capability.

Person specification:


  • You have strong leadership skills and experience in a fastchanging environment.
  • You take responsibility for delivering a timely, high quality and cost effective service with focus and energy.
  • You are able to set and articulate a strong strategic vision to others and develop team plans and activities to deliver against Directorate and Departmental objectives.
  • You inspire and motivate teams to be fully engaged in their work and dedicated to their role and ensure everyone understands their roles and business priorities.
  • You are a visible, accessible, effective senior leader and you communicate confidently, providing clear direction and showing genuine care for colleagues.
  • You demonstrate positive customer service outcomes by understanding the complexity and diversity of customer needs and expectations.
  • You create opportunities for colleagues, stakeholders, delivery partners and customers to improve the quality of service.
  • You have strong experience of working in partnership and collaboratively across teams at a senior level, engaging and building trust with stakeholders to generate commitment to goals.
  • Works to build a fully inclusive working environment, valuing diverse views, eliminating discrimination, harassment and victimisation.

Behaviours:

We'll assess you against these behaviours during the selection process:

  • Leadership
  • Managing a Quality Service
  • Communicating and Influencing
  • Seeing the Big Picture

Benefits:


  • Learning and development tailored to your role
  • An environment with flexible working options
  • A culture encouraging inclusion and diversity
  • A Civil Servic
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