Team Leader - Tewkesbury, United Kingdom - First Choice Recruitment Services

First Choice Recruitment Services

Verified Company

Tewkesbury, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Outline - Team Leader

Our client is a growing dynamic integrated healthcare business and due to continued growth they have a vacancy for an experienced Team Leader to manage a small team.

As a business they want to make a real difference which is why they employ a multidisciplinary team to help employees and their families address the multifactorial issues associated with ill health and help the person understand and engage in a proactive self-help programme.

Purpose of the Role
To affectively lead, develop and motivate a small team.

Principle Objectives

To show clear ownership and accountability for the delivery of all team outcomes and client relationships
Be able to forecast and monitor core performance areas and client activity to support the running of the day to day operations
Able to identify customer journey/process improvement needs
Understands and considers commercial awareness of team's activities
Demonstrate a professional and respectful approach during all interactions whether this be internal or external
To take responsibility for recognition of any personal training needs in discussion with the Operations Director.

Skills Knowledge and Expertise

Previous experience of managing a team (ideally from within a health related industry)
Demonstrate confident telephone skills using effective listening and empathy with employees and stakeholders, covering both inbound and outbound calls
Plan and control activities to meet objectives
Maintain productive working relationships
Manage workload effectively to meet customer deadlines and service standards
Conduct regular 121's and PDP's with team using judgement and experience of learning and development principles
Understand clinical and non-clinical pathways
How to conduct telephone assessments and feedback using motivational interviewing or similar techniques.
CBT principles and motivational interviewing techniques are also a valuable skill for this role
Ability to motivate individuals
Ability to coach team members up or out where required
Ability to understand and demonstrate

a) Close daily management

b) Care enough to confront

c) Inspect Respect

IT Skills

Essential

MS Outlook
Accurate data input skills
MS Word & Excel & Power point
CRM and supporting electronic databases

Education

Education - Minimum Requirement
English and Maths GCSE Grade C or above

Degree level education (ideally health related) or equivalent professional certification or extensive relevant experience

Need to evidence ability to write clear and accurate English

Salary up to £30K plus excellent benefits package.

First Choice Recruitment are a privately owned independent Recruitment service provider, we act as an employment agency for permanent recruitment and as an employment business for temporary recruitment.

Our service is a free and confidential service to work seekers

Job Types:
Full-time, Permanent

Salary:
£30,000.00 per year

Benefits: