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  • Global HR Shared Services Manager - Oxford - HRLife Ltd

    HRLife Ltd
    HRLife Ltd Oxford

    2 weeks ago

    Description

    HR Operations Manager Job Description

    We are seeking an experienced HR Operations Manager to join our team at HRLife Ltd for an initial 7-month Fixed-Term Contract (FTC) period. This role will cover a period of leave and provide an opportunity for someone to drive operational excellence, manage a high-performing team, and support the business operationally as it grows.

    About the Role

    The successful candidate will be responsible for developing global standards, frameworks, and processes across all HR operations, ensuring consistency, efficiency, and compliance. They will work closely with various HR teams globally to ensure adherence to governance frameworks and provide support with escalated issues around the employee lifecycle.

    Main Responsibilities

    • Lead the delivery of all day-to-day HR operations, ensuring seamless execution across onboarding, payroll input, employment changes, documentation, and offboarding
    • Line manage the EMEA HR Ops team, supporting their development, workload management, and operational excellence
    • Ensure service delivery aligns with business needs, compliance requirements, and employee experience expectations
    • Set and maintain governance frameworks, standard operating procedures, and quality benchmarks globally
    • Define global processes and templates for onboarding, documentation, employee changes, policy management, etc.
    • Collaborate with regional HR teams to embed these standards, ensuring consistent execution while accommodating local compliance needs
    • Monitor adherence to global governance, escalating and resolving deviations where required
    • Facilitate knowledge sharing and best practice alignment globally
    • Lead cross-regional reviews to drive continuous improvement and operational consistency
    • Oversee the end-to-end setup of new operations for all people-related activities
    • Act as a key contributor to the HRIS implementation project, providing operational input, testing processes, and helping to define user requirements
    • Support change management and training efforts, ensuring successful system adoption across teams
    • Post-launch, work with the system admin team to support enhancements and ensure alignment with global processes
    • Own and manage all global reporting, including headcount, attrition, organisational structure, workforce demographics, and other key people metrics
    • Ensure data accuracy and completeness in all people systems, enabling robust analytics and reporting
    • Support the global mobility process

    Requirements

    The ideal candidate will have previous experience working in a similar HR Ops role in a global business, managing a team with a focus on operational excellence and delivery. They must be available to start in June/July.


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