Customer Interaction Team Leader - Newcastle upon Tyne, United Kingdom - DFDS

DFDS

Verified Company

Newcastle upon Tyne, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Are you passionate about helping people and ensuring they receive a top-class welcome? Do you motivate the team around you and step up when others shy away? Are you looking for a role where you show, how the importance of strong communication, can enhance the customer service experience? If so, a Customer Interaction Team Leader position we have in Newcastle could be the perfect fit for you

We are expanding our team in Newcastle, you will be working five from 7 days per week, 8 hours per day.

We are looking for a friendly, customer care and process driven individual.

It is essential for us as a business that we deliver great customer service so you will need to possess strong communication skills with the ability to explain our processes and procedures to internal and external stakeholders.

You'll need to be able to multi-task at a fast past, with the ability to handle enquiries from all customer contact channels whilst also supporting and delivering on all department KPI's & targets.

Now about what we can give you.

You'll be able to access some fantastic benefits such as:

Life assurance cover
Contributory company pension scheme
Holiday Purchase Scheme
Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
Full employee assistance programme including:
Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
Huge range of retail discounts from high street and online retailers
Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
Access to Thrive, our awardwinning Wellbeing platform.
Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.

Who We Are. DFDS provides shipping and transport services in Europe, generating annual revenues of EUR 3.6bn. To over 8,000 freight customers, we deliver high performance and superior reliability through shipping and port terminal services, and transport and logistics solutions. For four million passengers, we provide safe overnight and short sea ferry services. We have more than 11,000 employees, located on ships and in offices across more than twenty countries. DFDS was founded in 1866, with our headquarters in Copenhagen, and listed on Nasdaq Copenhagen. In the UK, DFDS prides itself on having signed the Armed Forces Covenant and membership of the Apprenticeship Diversity Champions Network. We are part of the CILT Top 30 Logistics Providers List.

Region:
England

Job type:
Permanent

Working hours:
Full-time

Location:
Newcastle

Contacts:

Talent Acquisition Team