Customer Service Manager Needed - London, United Kingdom - Reed Business Support

Reed Business Support

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our client, a fantastic foreign exchange company, are looking for a Customer Service Manager to join their fantastic Roehampton team.

As an integral part of the team, you'll be supporting customers with all their needs.

Whether you are heading to Europe or the USA, you will be there to take the stress out of travel giving customers a great omnichannel experience whether that be customerspopping in-store to one of your bureaus or online.

As a Bureau Manager you will lead by example, managing, motivating, and developing a team to achieve the best possible results to deliver a great customer experience; creating an inclusive workplace environment where all employees are valued.

What will you be doing?
Nurturing and forming relationships with customers to gain a better understanding of their travel and currency requirements then tailoring their experience based on their destination
Establishing yourself as a trusted ambassador and advisor, providing support and advice on great products and services
Engaging with customers to process all foreign exchange transactions accurately and efficiently.
Delivering on key performance goals both procedural, operational and customer focused
Utilising your keen eye for detail to process daily online FX request and deliveries
Implementing best practice legal and regulatory standards and adhering to compliance procedures
What do I need to have?
Numerically proficient - You'll need to have a firm grasp of numbers as you'll be handling large amounts of cash and converting vast amounts of currency regularly daily
Ability to work on own initiative, given this is a lone working environment a majority of the time
Great communicator - You'll find talking with people and building relationships comes naturally to you. You'll not only be a great talker, but a good listener who is understanding of people and their needs.

Desire to succeed - You'll have the drive and vision to want to make a difference, to enjoy what you do, care about the impact you have and the way you make people feel.