Service Design and Transition Lead - Leeds, United Kingdom - Capita

Capita
Capita
Verified Company
Leeds, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description
Join us as a Service Design and Transition Lead with ASDA
(Hybrid, Permanent, Full Time)
About Capita

At Capita, we support clients across a range of sectors, including local Government, central Government, education, transport, health, life and pensions, insurance and other private sector organisations.

We support with expertise applied by the talent acrossour business in combination with technology, insight and analytics to keep our clients ahead of change, sharper than competitors and more efficient than ever - and we always need new talent to help us achieve our goals.

About ASDA
The Asda FUTURE Programme represents the biggest retail transformation the UK has ever known.

As we separate from Walmart, we're building a completely new, world-class retail technology landscape: eCommerce platforms, retail stores point-of-sale and inventory systems, supply chain, distribution and warehouse management systems, new buying and merchandising,financial and state of the art people systems as well as the latest in data and workplace technologies.

All of these will be architected and built to run in the cloud, reimagining how we do retail and enabling us to leap-frog our competitors and become a retailer of the future powered by the latest and best technology.

About the role

This role is to manage a new set of IT service design & transition deliverables relating to Asda's largest programme delivery.

The key focus is to ensure all services that are delivered into the live operation are implemented in a controlled manner and arefit for purpose.

Day to day duties include Manage the Service Design and Transition of a portfolio of projects - reviewing, contributing and being responsible for the relevant project documentation throughout the Technology Lifecycle.

Manage the transition of new or changed services into production, ensuring that they meet the standards and criteria for implementation into the production environment.

Identify and communicate any issues and/or risks to the Project Team (Technology & Business) and Technology Service Teams.
Manage relationships with all relevant Technology stakeholders to communicate the progress with transition activities/ deliverables.
Ensure non-functional requirements are in place and fit for purpose.
Responsible for input into the vendor management process for creation of service schedules associated with new or amended services.

Responsible for setting and agreeing service acceptance and warranty exit criteria and facilitating warranty meetings after the go live of new or changed services, ensuring effective warranty and utility is being delivered.

Ensure all first year maintenance costs, both resource and maintenance, are confirmed, approved and communicated to the relevant Service Owners.

Ensure service walkthroughs take place to ensure that service operations are adequately prepared to support the new or changed services.

Member of the Technical Design Authority to ensure that service is engaged for future projects and non-functional requirements are built into the design of a new or changed service
Essential requirements Managing a portfolio of projects
Stakeholder engagement skills and experience
Experience of setting Service Acceptance criteria and Warranty Exit criteria, as well as leading reviews
Risk Management experience
Desirable requirements ITIL Service Design (desirable)
ITIL Service Transition (desirable)
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