Concierge Apprentice - Cambridge, United Kingdom - Hilton

Hilton
Hilton
Verified Company
Cambridge, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE.


As a Concierge Apprentice with Hilton you will be working towards a Hospitality Team Member Level 2 Apprenticeship standard over the course of 15 months. No prior experience needed - just a passion for Guest Service Applicants must hold a full UK drivers license.


A WORLD OF REWARDS
- £11. 05 per hour

  • Smart uniform provided and laundered
  • Free and healthy meals when on duty
  • Grow your Career
  • Personal Development programmes designed to support you at every step of your career
  • A chance to make a difference through our Corporate Responsibility programmes
  • Find out what and how we are doing ()
  • Team Member Referral Program
  • High street discounts: with Perks at Work
  • Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
  • Discounted dental and health cover
  • Subsidised Taxi Scheme
  • Guest Experience Day after successfully passing probation
  • Modern and inclusive Team Member's areas
  • Dedicated 121 support throughout your apprenticeship
  • Functional Maths and English skills offered alongside the program
What will I be doing?

A Concierge apprentice will be required to undertake all reasonable duties as assigned by your head of department.

Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Working within the Concierge team
  • Welcoming guests warmly
- help with recommendations, directions and reservations on transport, attractions and restaurants

  • Maintain high levels of guest service
  • Comply with Health and Safety regulations
  • Complete all aspects of the apprenticeship program Work a variety of shifts including early mornings, evenings and weekends
  • What are the desired skills?
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Positive attitude
  • Good communication skills
  • Committed to delivering a high level of customer service
  • Ability to work on your own or in teams
  • The ability to deal with enquiries in a professional and polite manner
What are the desired personal qualities?

  • A passion for hospitality and guest service
  • Willingness to learn
  • The ability to stay calm under pressure
  • Excellent grooming standards
  • Ability to work in a fastpaced environment
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