Application Fraud Specialist - London, United Kingdom - marshmallow

marshmallow

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our mission:

Definitely not a sweet shop.

We're the tech company making insurance more accessible and more affordable for as many people as possible.

We're proud of our journey so far. We've helped hundreds of thousands of customers get fairer cover, all while being rated excellent on Trustpilot. But we're just getting started.

Over the next 2 years, we're planning to help even more people by launching products and services across different sectors and countries

If you're looking for a challenge, our next chapter is set to be an exciting one

How we work:

We've created a culture of trust which allows us to work autonomously without fear of failure, to challenge decisions, and be heard.

It empowers us to drive our own careers and to move at unparalleled speed. And because we're treading new ground, we're all mastering new skills along the way.

Explore our Culture Handbook to find out more about life at Marshmallow, or read our blog

The Fraud Team:

We defend Marshmallow against fraudulent activity and help protect the company's loss ratio Fraudulent policies and claims can result in us losing a lot of money, which can drive up the prices for all of our other customers.

We're here to stop that, making sure Marshmallow remains affordable and accessible for everyone.

You will own your investigations from start to end, so will be responsible for carrying out the initial review and then communicating with the customer until you can conclude your investigation.

What you'll be doing:

Investigating referred policies to decide whether they are a fraud concern and taking the appropriate action on the policy
Communicating with customers to request additional information, evidence and share the outcome of investigations
Looking out for any commonalities between policies that could be a fraud trend and sharing these with the team
Sharing ideas for adapting and improving processes, both existing and new
Attending industry events to hear about MOs that are being seen across the wider industry.

Who you are:

You're naturally inquisitive and are constantly looking out for links to investigate further
You have an investigative mindset
You're not afraid to take ownership and speak up in groups to share your ideas
You are confident in making quick decisions and like solving problems
You are organised, with good attention to detail.

What we're looking for from you:

2 years experience in fraud investigation in the insurance sector, preferably within personal lines.
An understanding of Application Fraud and the current threat insurers face
The drive to identify and stop fraud
Experience in working as part of a team in a fast paced environment

Perks of the job:

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Flexible working

Spend at least 2 days a week with your team in our new collaborative London office, and own your own working hours. The rest is up to you *If this arrangement doesn't work, don't let it hold you back. We're always open to making reasonable adjustments if this is a barrier to you in any way. Let us know and we'll talk about our options

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Competitive bonus scheme - designed to reward and recognise high performance
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Flexible benefits budget - £50 per month to spend on a Ben Mastercard meaning you get your own benefits budget to spend on things _you w_ant. Whether that's subscriptions, night classes (puppy yoga, anyone?), the big shop or a forest of houseplants. Pretty much anything goes
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Mental wellbeing support - Access therapy and mental health sessions through Oliva
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Learning and development - Personal budgets for books and training courses to help you grow in your role. Plus 2 days a year - on us - to further your skillset
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Private health care

Enjoy all the benefits Vitality has to offer, including reduced gym memberships and discounts on smartwatches

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Medical cash plan - To help you with the costs of dental, optical and physio (plus more)
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Tech scheme - Get the latest tech for less

Plus all the rest; 33 days holiday (including bank holidays), pension, cycle to work scheme, monthly team socials and company-wide socials every month

Our process:

We break it up into 3 stages:

Initial call with a member of our TA Team (30 mins)
Takehome fraud assessment
A skillbased interview where you will discuss your previous experience with two members of our Fraud team (1 hour)
A culture interview to check that your work style fits our processes and values (1 hour)

Background checks:

To meet our regulatory obligations as an FCA-authorised financial services company, we need to do some background checks on all new hires.

That means carrying out a DBS check and making sure you don't have any live criminal proceedings. Feel free to ask our Talent Acquisition team if you have any questions about this

Everyone belongs at Marshmallow:

At Marshmallow, we want to hire people from all walks of life with the