Scheduler/ Service Coordinator - Smethwick, United Kingdom - YourConstruction Ltd

YourConstruction Ltd

Verified Company

Smethwick, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

YourConstruction are delighted to be recruiting for a Midlands based Refrigeration and Air Conditioning Company.

My client offers a Nationwide Cover for reactive breakdowns, maintenance and installation of commercial refrigeration and air conditioning equipment.

Due to extensive company growth, a Service Helpdesk Administrator is required to assist with the day to day running of our busy service desk and Installations team.

Main duties will include:

Logging incoming calls.
Chasing contractors for updates and reports
Raising purchase orders for suppliers
Liaising with engineers throughout the day
Providing customers regular updates for their ongoing calls
Handling customer enquiries
SLA and KPI monitoring
Data entry
Arranging access with sites
Raising permits where required, including Risk Assessments and Method Statements
Assisting the Service Manager and Senior Service Co-Ordinator
Other general Admin duties.
Administration experience with a minimum of 1 years is essential.
Experience using Outlook, Excel and Word
Excellent verbal and written communication skills
The ability to multitask and prioritize workload.
Industry knowledge or engineer management is required.