Service Improvement Officer - Newport, United Kingdom - NHS Wales Shared Services Partnership

NHS Wales Shared Services Partnership

Verified Company

Newport, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

NWSSP Procurement Services & Health Courier Services are a highly successful Division of NHS Shared Services Partnership, providing a procurement, supply chain, logistics and transport services across Wales to NHS and Social Care organisations.

The Quality & Service Improvement Team support major service improvement developments across the Division.

Multiple international management standard certifications are also held and this post will play a key role in supporting the maintenance and extension of these standards which will include audits and corrective action plans.

The post holder will provide support to full range of audit and administrative services to the Senior Service Improvement Office, Business Quality Manager (BQM) and Project Manager (Procurement Services), to a standard that enhances client's and colleagues' perception of Procurement Services and maintaining at all times the confidential aspects of the role.

Able to work in a fast paced environment, the post holder must have proven administrative and project support skills and be committed to providing a quality support service, working with a high degree of professionalism and be capable of managing a very diverse workload working to tight deadlines.

The post holder must have excellent interpersonal and communication skills as they will be liaising with a spectrum of stakeholders.

They will be expected to work independently on their own initiative with mínimal supervision.

Blend of Office based & agile working.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

At NHS Wales Shared Services Partnership we have high standards and expect everyone to embrace our values of Listening & Learning, Working Together, Taking Responsibility & Innovating, whilst ensuring trust, honesty and compassion are implicit in everything that we do.

We are adaptable, agile and flexible and pride ourselves on being a learning organisation - one where it is safe to make mistakes, where blame is replaced by opportunity, learning and improvement.

Innovation is built into everything that we do.

We recognise our people regularly and have an Appreciation Station, to encourage staff to applaud exemplary behaviour in one another, alongside an Annual Staff Recognition Award ceremony aligned to our values.

We respect and value our people and strive for a culture of compassion and inclusivity.

We are a bilingual organisation, and we have a team of Change Champions who advocate 'This is Our NWSSP' our principal change programme.

Similarly, PROUD is our new staff network welcoming LGBT+ colleagues and allies to come together in a safe space for discussions, event planning and the opportunity to build supportive networks.

We have a comprehensive benefits package where there is something for everyone, supporting health, engagement and wellbeing and includes an Employee Assistance Programme.

We have over 30 Mental Health First Aiders and work in partnership with local and national organisations to ensure the well-being and resilience of our people.