Technical Admin Assistant - Portishead, United Kingdom - Service Care

Service Care

Verified Company

Portishead, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Service Care Solutions are looking for a Technical Admin Assistant to work within the Avon & Somerset Police on a 6-month contract.

Location:
Portishead, Bristol.

Job role/responsibilities:

To provide technical support and development for the IT Directorate and Avon and Somerset Constabulary.

The post holder provides professional and technical expertise and analysis within their specialism of Applications, Databases, Voice, Networks, Data Centre, Security, Servers, Radio, and End Users within the IT Directorate.

To work within a designated team and across virtual teams as necessary.
To provide technical knowledge to a range of technical support and development services, these will include: Service monitoring, proactive prevention and associated maintenance, Fault diagnosis and resolution, Undertakes various technical activities and asset management, Liaison with thirdparty suppliers, agencies, departments and other parties, Provision of technical advice and guidance and testing, Understands and complies with use of all standard procedures and ITIL processes, Create documentation and deliver training packages.
To technically support the organisation and support the IT Directorate services and products to meet the needs of the force.
To work and recommend on an agreed range of performance outcomes, to proactively recommend service improvement measures.
To undertake developmental or remedial actions as directed in response to review or business feedback. To deliver tasks within technical projects, assisting in the development and implementation of solutions.
To support the strategy of the IT Directorate contributing to the overall strategy and vison of the organisation.

Experience/Qualifications required:

Experience in relevant technologies.
Experience of customer service skills especially a proactive approach to solving problems.
Good verbal and written communication skills, preparing reports, statistical information, and data returns.
Good time management skills with an ability to complete tasks within timescales.