Patient Support Coordinator/ Medical Receptionist - London, United Kingdom - VisitHealth

Description

We have an exciting opportunity for a Patient Support Coordinator/ Medical Receptionist to join the VisitHealth team. This role will be based in our West London clinic, and we are offering a competitive salary and benefits.


Key Responsibilities:

The responsibilities of the Patient Support Coordinator / Medical Receptionist include, but are not limited to:

• Provide clinicians with a comprehensive range of administrative services whilst developing their practice within VisitHealth. This includes diary management, responding to queries, bookings and more.
• Operate a multiline phone system, responding, screening, and directing telephone calls promptly and professionally, taking and relaying messages when appropriate.
• Support clinicians with any queries on the VisitHealth procedures, systems, and administration by being the first point of contact and the link between other internal departments.
• Ensure all patient notes, patient details, referral letters and information are captured and dealt with accordingly, using our systems to ensure patient appointments and consultant diaries are accurately maintained.
• Schedule and coordinate employee travel and commute.
• Maintain inventory of office supplies, including envelopes, stamps, labels, courier supplies, etc.
• Maintain active awareness of staff members' whereabouts and availability.
• Maintain and tidy the reception and coffee serving areas.
• Draft and send invoices to customers, subcontractors, and suppliers.
• Draft, edit, and finalise various letters, reports, raw data, or other various forms of documentation.
• Provide administrative support tasks, such as proofreading, transcribing handwritten information, and document sorting.
• Take and place orders for office supplies and deliver them to the proper departments.
• Provide general company information to outside callers and visitors.
• Receive, sort, and deliver any mail or fax deliveries to their intended recipients.
• Other General Correspondence duties as required.
• Provide extraordinary customer service to patients.

Safety

• Promote, execute, and adhere to the company's safety program, and encourage all employees, subcontractors and consultants to adopt safety as a culture.
• Work in a safe, responsible manner to not intentionally injure oneself, or endanger the wellbeing of others.
• To be part of all meetings, workshops and training events.

Teamwork

• Participate as an integral member of the team, and contribute towards the success of the organisation, which may involve the provision of other technical and administrative support, as required.
• Collaborate with any project teams on other special initiatives, as required.

Work Experience

• Minimum 1year experience in administration, reception, or other clerical position.
• Strong sense of patient focus and delivering exceptional customer service
• Technical Knowledge
• Advanced knowledge of computers and computer software, such as Microsoft Word, Excel, PowerPoint, and Outlook.
• Basic knowledge of office equipment, such as switchboard, fax machine, computer, photocopier, or other related office equipment.

Transferable Skills

• Interpersonal skills
• Time Management
• Data entry
• Basic typing skills
• Organizational skills
• Communication skills
• Basic mathematical skills
• Critical thinking
• Interpret and follow instructions.
• Recordkeeping

Abilities

• Demonstrate professionalism.
• Have a sense of urgency to meet deadlines.
• Accountability and dependability
• Punctuality
• Demonstrate initiative.
• Strive for excellence.
• Accomplish goals in a team environment.
• Attention to detail.
• High energy, and ability to manage stress.
• Multitask and set priorities effectively.
• Possess a positive "can do" attitude.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.

They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. Personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.


Job Types:
Full-time, Contract


Contract length:
Permanent


Salary:
From £28,000.00 per year


Benefits:

• Company pension
• Sick pay

Schedule:

• 12hour shift
• Weekend availability

Supplemental pay types:

• Yearly bonus

Education:

• GCSE or equivalent (preferred)

Experience:

• Administration, Reception, or other clerical position: 1 year (preferred)

Job Types:
Full-time, Permanent


Salary:
From £28,000.00 per year


Benefits:

• Company pension
• Sick pay

Schedule:

• 12 hour shift
• Weekend availability

Supplemental pay types:

• Yearly bonus

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (required)

Education:

• A-Level or equivalent (preferred)

Experience:

Medical Receptionist: 1 year (preferred)

Work