Clinical Administrator - London, United Kingdom - Immigrant Counselling and Psychotherapy

Description

Job description

Post Title:
Clinical Administrator**
Reporting to:Centre Manager


Key Relationships:
Clinical Services Manager, Clinical Director, Centre Manager and Therapists


Purpose of Post:

To support the therapeutic work of icap by providing a high quality administrative service for all aspects of the work.

Terms:12 Months with potential for permanent


Salary:
£26,000 pro rata

Hours:35 hours per week, with occasional out-of-hours work and travel


Location:
Finsbury Park, London


Main Responsibilities

Clinical Administration Duties

1. Reception

• Ensuring reception is clean and tidy and the centre is ready to receive clients
• Ensuring sensitive and appropriate response to icap clients in person and on the telephone
• Answering the door and the telephone
• Taking messages for therapists and other colleagues
• Liaising with therapists regarding availability and other client issues.
• Responding to enquiries from potential clients

2. Client administration

• Setting up client case files
• Writing to clients and sending out referral forms
• Arranging appointments with clients for assessments and therapy in consultation with the
• Clinical Services Manager
• Coordinating room bookings, appointments and the clinical diary using Microsoft Excel
• Attending and minute taking at clinical team meetings
• Maintaining strict confidentiality in relation to all clinical information

3. Responsibly for the client database, the evaluation database and the production of detailed and accurate statistical reports

• Inputting data on the client database and evaluation database and other databases
• Taking responsibility for ensuring that the client database and evaluation database are kept up to date.
• Producing regular and timely reports for the CEO, Clinical Director and Clinical Services Manager
• Generating monthly therapist invoices in an accurate and timely manner
• Invoicing HSE and other funders

4. Training Administration

• Working with the clinical director to ensure the efficient delivery of icap's in house training programme for therapists and other training as required
• Managing venue bookings, technical requirements and payments
• Liaising with trainers and participants including travel bookings

5. Fundraising

• Attending and assisting at occasional events
• Welcoming guests and potential donors who visit the project.

Other tasks

• Working with and inducting volunteers who provide reception cover
• Complying with icap's diversity policy in all aspects of the role

Job Types:
Temporary contract, Full-time

Contract length: 12 Months with potential for permanent


Pay:
£26,000.00 per year


Schedule:

• 35 hours a week
• Monday to Friday
• Some late evenings required
• No opportunity for hybrid due to nature of the role

Ability to commute/relocate:

• London, N4 3LA: reliably commute or plan to relocate before starting work (required)

Work authorisation:

• United Kingdom (preferred)

Job Types:
Full-time, Temporary contract

Contract length: 3 months


Pay:
From £26,000.00 per year


Benefits:

• Additional leave
• Company pension
• Sick pay

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer service: 2 years (preferred)
• Administrative experience: 2 years (preferred)

Language:

• English (preferred)

Work Location:
In person