Damage Assessor - Loughborough, United Kingdom - Reflex Vehicle Hire Limited

Reflex Vehicle Hire Limited

Verified Company

Loughborough, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Damage Assessor
Reflex Vehicle Hire Ltd are one of the UK's fastest growing, Top 1000 Companies to inspire Britain and Europe.

With a fleet of over 5,700 vehicles and 85 plus employees operating from a 4-acre base at Loughborough, just a few minutes from the town center and 15 minutes' walk from the train station.

Our Duty of Care package sets us apart from other rental companies. We are the only rental business to hold the FTA Van Excellence Accreditation.

Job description

Checking in returned vehicles and defecting area's of concern for recharge and rental purposes.
Notifying customers of recharges identified.
Completing & sending recharge estimates to customers within the SLA.
Categorising vehicles to a VOR status and placing colour cards inside the vehicle/dashboard to allow yard operatives to organise the vehicle parking.
Updating vehicle status on IT systems for internal visibility.
Obtaining costs for parts and repairs with parts suppliers, bodyshop's and vehicle conversion companies.
Organising vehicle repairs with bodyshop's or vehicle conversion companies.
Cross checking bodyshop and vehicle conversion company repair estimates ensuring repair estimates include the areas identified for recharge prior to the charges being presented to the customer for authorisation.
Checking all repairs are compliant with our quality and rental standards.
Managing vehicle's off the road on a shared excel spreadsheet that measure days off road with KPI targets with a goal of maximising fleet utilisation.
Daily Microsoft Teams calls with internal departments to discuss rental delivery schedules and vehicle's allocated In advance.
Proactively raising concerns or defects found to allow departments to react and fulfil bookings or find alternative options to manage customer expectations.
Communication within the team to solve problems and react to ensure a high standard of customer service is maintained within the SLA time schedules.

Skills Required:

Excel and IT competent, levels of understanding and confidence in how these IT systems work to adapt to company procedures to enable efficient operations throughout.
Ability to check vehicle's thoroughly and capture images of damage / recharges building the evidence to support the estimate.
Rental & fleet experience and an awareness of BVRLA fair wear and tear guide.
Ability to communicate to customers and explain the recharges identified to customers, fleet teams & managers.
Work load prioritisation to ensure estimates and tasks are completed within the time frame.

Salary:
£24,000.00-£25,000.00 per year

Benefits: