Customer Service Administrator - Birmingham, United Kingdom - Adecco UK

Adecco UK

Verified Company

Birmingham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Are you looking to join a and friendly team in their customer service team?

Customer service Administrator

Erdington, Sutton Coldfield
**£20,000- £25,000

THE ROLE

Handling calls and transferring to the correct department
To ensure all customer support calls are logged accurately, promoting the company by displaying a courteous and professional approach at all times
To support the team and undertake general Customer Services administrative duties where required
To ensure all customer enquiries are dealt with in an efficient and professional manner
To offer 1 st line support to customers wherever possible, in order to offer quick, remote resolutions
Champions processes to establish consumer confidence

ADDITIONAL TASKS

Accurately log customer support calls, ensuring details provided by the customer are reflected in the support call
Where applicable escalate priority calls, using customer knowledge and system information to achieve success in line with customer expectations
To recognise ongoing issues, utilising device history information and escalating to ensure customer expectations are met
You must have previous experience working in a busy administration role
Fluent in English (written + spoken) High degree of computer literacy and particularly an excellent knowledge of Microsoft Suites, particularly Powerpoint and Excel
An ability to learn quickly and become fully conversant, within a very short period of time, with our client management software
Be able to use all forms of social media and scheduling tools.
Analytical skills in tracking, collecting and analysing numerical and other data.
Project and time management skills
Strong communication skills including excellent verbal and written skills
You must have experience managing own workload, being selfmotivated and flexible

Call Charlotte on for more information.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Charl Ryan