IT Support Specialist - Newcastle upon Tyne
1 day ago
Job description
Location:
Remote (UK-based)
Job Type:
Full-time
Company Description
Nearby Group Ltd. is Tyne and Wear's largest private hire and taxi operator, serving tens of thousands of passengers each week. We play a key role in the local community and support thousands of drivers and customers across our network.
As we continue to grow, we are looking for experienced professionals who understand the transport and dispatch environment and can help us maintain high operational standards.
We are looking for a full-time Information Technology Support Specialist with prior experience working with iCabbi, ideally in a customer support or operational support capacity.
You will be responsible for providing technical support to internal teams, resolving system-related issues, supporting dispatch operations, and ensuring the smooth running of our IT systems, with a strong focus on iCabbi.
The ideal candidate will already understand how iCabbi works in a live dispatch environment and be comfortable supporting users across different departments.
- Provide first and second-line technical support across the organisation
- Act as a primary support contact for iCabbi-related issues
- Troubleshoot system, dispatch, pricing, mapping, and driver app issues within iCabbi
- Manage and resolve help desk tickets in a timely manner
- Support desktop systems and general IT infrastructure
- Liaise with third-party providers where required
- Assist with system configuration, user setup, and operational changes
- Document issues, resolutions, and internal processes
- Previous experience working with iCabbi in a customer support, help desk, or operational support role
- Strong understanding of iCabbi dispatch systems and workflows
- Technical support and troubleshooting experience
- Experience supporting desktop computers and IT systems
- Strong problem-solving skills
- Clear and professional communication skills
- Ability to work independently in a remote environment
- Based in the UK with the right to work
- Desirable
- Experience working within the private hire or taxi industry
- Familiarity with driver apps and booking platforms
- Experience supporting multi-site or high-volume operations
If you have hands-on iCabbi experience and understand the pace of a live dispatch environment, we'd like to hear from you.
Similar jobs
Location: Remote (UK-based) · Job Type: Full-time · Company Description · Nearby Group Ltd. is Tyne and Wear's largest private hire and taxi operator, serving tens of thousands of passengers each week. We play a key role in the local community and support thousands of drivers and ...
19 hours ago
LIFE by Be Caring is recruiting compassionate and skilled Support Workers to join our specialist Learning Disabilities & Autism services across Newcastle and Gateshead. · ...
1 month ago
We are seeking a motivated Technical Support Specialist to join our growing Support team, · delivering high-quality assistance to customers and partners across our Small to Medium Business product range.You'll be part of a collaborative team, · providing expert support via phone ...
1 month ago
LIFE by Be Caring is recruiting compassionate and skilled Support Workers to join our specialist Learning Disabilities & Autism services across Newcastle and Gateshead. · ...
1 month ago
We are looking for a motivated and driven Technical Support Specialist to join our team. · This role is ideal for someone looking to break into the FX and proprietary trading space,If you're passionate about the finance industry and eager to develop a career in FX and trading, · ...
3 weeks ago
LIFE by Be Caring is recruiting Support Workers to join our specialist Learning Disabilities & Autism services across Newcastle and Gateshead. · LIFE by Be Caring is a values-led, person-centred service for people with Learning Disabilities and Autism. · ...
1 day ago
We're looking for people who are passionate about exceptional customer experience and having some knowledge of the mortgage market to join our team where you'll help to make sure that our broker partners and their customers have the best possible experience of applying for a Pere ...
1 month ago
We are looking for a motivated and driven Customer Support Specialist to join our team. · As the first point of contact for our clients, you will be responsible for managing our support inbox, addressing client inquiries, and providing exceptional service. · ...
3 days ago
We are looking for a motivated and driven Technical Support Specialist to join our team. · ...
1 month ago
We are looking for a motivated and driven Technical Support Specialist to join our team. · As the first point of contact for our clients, you will be responsible for managing our support inbox, · addressing client inquiries, · and providing exceptional service. ...
3 weeks ago
You'll join our Fitness & Wellbeing vertical where we've brought together our Boutique Wellness and Health & Fitness business to form a single, global vertical that serves clients around the globe in key markets. We offer market-leading software products to gyms, health clubs, le ...
4 days ago
We give small businesses cloud-based technology solutions to manage their business so they can focus on what they love. · Xplor is dedicated to attracting people regardless of gender identity ethnicity sexual orientation disability age. · ...
4 days ago
++We're Perenna, a digital mortgage bank offering flexible fixed rate mortgages,+ · We help brokers understand our products and application processes, · so that mortgage customers have the best possible experience when they apply for a mortgage with Perenna. · ...
1 month ago
We are seeking a motivated Technical Support Specialist to join our growing Support team, delivering high-quality assistance to customers and partners across our Small to Medium Business product range. · Provide prompt and courteous assistance to customers via various channels su ...
1 month ago
We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business. · We are unified by our purpose of helping people succees. · ...
4 days ago
Provide best-in-class service quality to meet customer expectations in line with department guidelines and policies. Meet or exceed personal KPI targets for performance metrics, such as number of tickets participated, closed, and customer satisfaction. · Receive inbound questions ...
3 days ago
+Full summary and responsibilities of the job can be found below. · You'll join our Fitness & Wellbeing vertical where we've brought together our Boutique Wellness and Health & Fitness business to form a single, global vertical that serves clients around the globe in key markets. ...
4 days ago
Due to an expansion of numbers Talbot House Children's Charity are looking to recruit Specialist Support Assistants (SSAs) to work in our school. The suitable applicants must have experience of working with SEN pupils with complex needs including SEMH ASD ADHD Trauma and attachme ...
3 weeks ago
Due to an expansion of numbers Talbot House Children's Charity are looking to recruit Specialist Support Assistants (SSAs) to work in our school. · We are a Non-Maintained Specialist School with pupils ranging from Reception to Key Stage 4. Class sizes are rarely bigger than 6 pu ...
1 week ago
We are working with a growing technology focused organisation that delivers critical connectivity and communications services to a global client base. · This is a shift-based role operating on an 8-week rotational pattern covering both days and nights.As part of the Technical Sup ...
4 days ago