Customer Service Advisor, Huntingdon - Bank of Ireland

Bank of Ireland

Verified Company

Huntingdon, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

What is the opportunity?:

Working as part of a dynamic team you will have the opportunity to work closely with our vehicle suppliers and other business partners to enhance your communication and Customer Care Skills.

This is an excellent opportunity that will enable you to build your career within Marshall Leasing and the wider Bank of Ireland business community.

In this role you will -:

Follow all company policies and procedures ensure audit accountability for all activities.
Provide detailed and accurate quotes for products, including client feedback to support sales.
Receive and check all orders and validate against existing risk limits set by the business.
Liaise with suppliers and other 3rdparty fitters to specify and order vehicles to customer requirements.
Monitor order progress and ensure delays or other concerns are shared, explained and resolved within acceptable timescales.

What will make you stand out?:

Strong customer service focus and experience, demonstrating a high standard of service in every customer interaction.
Excellent communication skills with the ability to work effectively as part of a team.
Methodical and logical problem solving skills
An ability to work to timescales and plan and prioritise effectively
Microsoft Office (Outlook, Word & Excel) capability beyond beginner level.

Office based customer service experience

Essential Qualifications:

There are no specific qualifications or minimum educational requirements needed for this role.

More about the team:

Marshall Leasing is a trading division of N.I.I.B. Group Ltd and a fleet management and leasing business within the top-25 Contract Hire companies in the UK.

Our purpose is to enable our Customers, Colleagues and Communities to thrive through a range of finance and service-based products designed for B2B customers drawing on our professionalism, innovation and passion for making a difference in our customer's lives.

Our success relies upon our ability to design and deliver tailored solutions to complex requirements.

LI-HYBRID

Why work with us?:

The Bank of Ireland company culture prioritises work-life balance with an opportunity for flexible working, along with 24 days annual leave and excellent pension contributions.

Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy and working parent supports.

Your wellbeing is important to us; we have an employee assistance program along with other fantastic supports. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career

Key Competencies

Customer Focused
Self
One Group, one team
Self

Agile

Self

Accountable

Self

Amplify Capability

Self

**Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.