Facilities Support Administrator - Peterborough, United Kingdom - North West Anglia NHS Foundation Trust

North West Anglia NHS Foundation Trust
North West Anglia NHS Foundation Trust
Verified Company
Peterborough, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Act as the main point of contact for car parking patrolling officers and security teams.

Provide a high standard of customer service and hold the skills required to deal tactfully and sensitively with challenging users of the service.

Act as the main point of contact for the car parking management company, liaising with them to review current car parking issues.

Liaise with external travel companies and local councils to negotiate, develop and agree sustainable travel options for staff, patients and visitors.


Liaise with service providers on a daily basis, including Medirest for access control and car park management and Multiplex for car parking pay machine monitoring and maintenance.

Responsible for the handling of telephone calls and messages, as well as other forms of communications responding to enquiries as appropriate, promptly, confidentially with tact and diplomacy.

Liaise with Trust volunteers and respond to feedback to improve car parking issues at the Trust.

Have a confident and friendly telephone manner with the ability to take accurate telephone messages, collect relevant information and to deal with difficult callers.

This may also include dealing with confidential information.

Be the first point of contact regarding issues outside of the car parking management company, for example, windows left open on vehicles and damage to vehicles whilst adhering to confidentiality requirements.

Deal with violations outside of the remit of the car parking management company such a resident car parking issues. Be the main point of contact for the operational staff of the car parking management company.
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