Head of Technical Service - Diss, United Kingdom - Michelle Denny Recruitment

Michelle Denny Recruitment

Verified Company

Diss, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

LOCATION:

Diss, UK

CONTRACT:

Permanent

JOB STYLE:

Office and site based

SALARY:

Solid salary package, including car and annual bonus

STARTING:

According to notice

PUBLISHED:

19 Apr 2023

JOB DETAILS:

Michelle Denny Recruitment is partnering with the UK's leading water softener manufacturer Monarch Water.

With their HQ located in Diss, Norfolk we are looking to find an accomplished, technically able leader to take the role of Head of Technical Service.

The salary package includes a car and annual bonus and will be discussed in full during our first conversation.

Reporting to the MD, you will be responsible for managing the team of technical service professionals and ensure that customers receive the best possible technical support.

We have a full job brief to share, but here is a snapshot detailing the key areas of responsibility:

Develop a solid Monarch technical product knowledge base and be the focal point of contact for your team for all service-related matters
Drive the Service Department's revenue, developing and implementing a strategy for profit and growth, staying up to date with industry trends
Manage, support and motivate of your Field Service and Internal Service Teams, including performance appraisals and regular review sessions
Creation of a series of FAQ to empower the Service team to resolve customer minor tech questions when taking calls
Improve first visit fixes and reduce warranty call outs & engineer lead times
Collaborate with crossfunctional teams and the wider Group to influence growth and best practices, identifying areas for improvement across all business areas

Key personal requirements:

Essentially, a background within technical service management, with a good mechanical technical understanding
Strong problemsolving and decisionmaking skills with the ability to communicate plans and challenge the status quo effectively
Desire to exceed targets balanced with providing a great customer centred experience
And of course. friendly with a sense of humour