Customer Service Agent - Newcastle upon Tyne, United Kingdom - Connectment

Connectment
Connectment
Verified Company
Newcastle upon Tyne, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Administrator

Newcastle (Hybrid Working)

£22,000 + Monthly Bonus

Connectment are currently working with an award-winning group within financial services who are looking to recruit multiple administrators due to unexpected growth


Requirements:


Key Responsibilities:
Meeting deadlines

  • Calculation and payment of benefit requests in accordance with the regulations
  • Maintenance of client records and other documentation
  • Project work as directed by Team Leader or Manager
  • Liaison with Client, Advisers, Providers, Pension Members and third parties
  • Provision of technical information both verbally and in writing around the benefit payment process
  • Completing updates to the database to ensure that records are accurately maintained.
  • Providing general support to the Drawdown Team/Manager
  • Ensuring that work is prioritised correctly so that SLAs are met.
  • Checking and approving other team members' work
  • Training of other team members
  • Assisting less experienced team members

Benefits:


Experience:


  • Proven experience in administration and customer service
  • Ability to speak to both public and professional clients.
More jobs from Connectment
See all jobs of Connectment