Consumer Insight Executive - London, United Kingdom - IG Group

IG Group

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

Job Title

Consumer Insight Executive

Job Description:

An exciting role to bring us closer to our customers globally and help IG grow and execute on its strategy.

Role Purpose

The role provides IG with valuable customer insights needed to develop market leading product offering and build customer experiences to explore opportunities and win in key growth markets in a fast-growing industry.

The role supports and manage research projects and partner with a broad range of stakeholders within the business. The role covers a wide range of geographic markets, products and customer segments.

What you'll do

As part of the Consumer Insight & Strategy Team, you will be in charge of end to end management and delivery of a wide variety of research projects across markets, including:

Quantitative surveys, including questionnaire design, programming, data analysis and reporting on variety of topics such as investment trends, consumer sentiments and brand performance;
Interviews and focus groups with IG clients and other traders (e.g., ad campaign testing, product testing, etc);
Country and product specific market studies;
UI & UX research on IG products and services;
Analysis of competitors and external market trends.

Present detailed findings to management, summarising key points with recommendations for business action;

Partner with country teams across the business to understand local market dynamics and to translate group strategy to local needs;

Build a network across the business to understand group priorities, performance and trends;

Most projects are conducted in house, but some management of agencies is required.

Who you are

You're upbeat and enthusiastic, and you have an open mind and a curious, can-do attitude.

You, like us, understand the importance of collaboration and are driven to be the best in what you do. You embody our three core values - to champion the client, learn fast together and raise the bar.

You want to be part of a proudly carbon-neutral company that will prioritise your wellbeing and that of the world around you, helping to create a brighter future for all.

A company that embraces diversity and welcomes everyone with respect, regardless of race, age, sexual orientation, gender, identification, faith or culture.

If you're inspired by our way of working and can bring something new to our team of topnotch people, then you'll find a home here.

Skills and Experience:

Proven track record of supporting market research projects on either the agency or client side;
Understanding of quantitative techniques and previous experience of quantitative surveys and data analysis in consumer research projects on either the agency or client side;
Experience in qualitative research projects, depth interviews and / or focus groups;
Ability to work as part of a team, as well as independently research a market or sector where required;
Ability to deliver and present research findings and draw out the key conclusions and actions to key stakeholders.
Proficiency in English language. Additional language skills are of advantage, but not required

Personal Attributes:

Strong organisational and communication skills to balance the needs of numerous stakeholders
Selfmotivated, curious and with a desire to always learn
A keen interest in and to learn about financial markets
Adaptable and comfortable working in a fastpaced environment
Ability to challenge beliefs and think out of box to find new ways of doing things
Ability to build strong working relationships and work within a team
Experience of the investments or trading industries is of advantage, but not required

Who we are

We've been at the forefront of trading innovation since 1974, taking on the challenge to deliver an unmatched experience for our clients and raise the bar for tomorrow's opportunities.

Today, we're a global fintech company incorporating the IG, tastylive, IG Prime, Spectrum and DailyFX brands, with a presence in 20 countries across five continents and over active clients worldwide.

But we know our success is only possible because of our people, who we encourage and empower to be brave, determined and inventive.

Join us if you'd like to work in an inclusive, collaborative team that will recognise your talent and allow it to shine.

Where you'll work

As part of our hybrid working environment, you'll split your time between home and the office.

In this way, you'll be able to enjoy a better work-life balance and always bring your best self to your role.

At the office, you'll have access to everything you'd expect from a world-class employer, such as a modern working environment, agile spaces, private quiet rooms and breakout areas.

Plus, all our offices are located in iconic city centres, close to everything you might need for a rewarding working experience.

While you'll be based in our London office, we offer a hybrid working model with a blend of in-off