Customer Service and Partner Liaison Part Time - Corby - Scout Recruiting LTD

    Scout Recruiting LTD
    Scout Recruiting LTD Corby

    1 week ago

    Part time
    Description

    We're now recruiting for a proactive, customer-focused professional with strong customer service and sales experience to join our clients team on a part-time basis.

    3 full days per week . Hybrid


    If you enjoy building relationships, delivering exceptional customer experiences, and driving partner recruitment and upselling opportunities, this could be the perfect role for you.

    Key Responsibilities

    Customer Service (UK & Europe)



    Managing day-to-day customer service across English and German-speaking regions



    Handling orders and enquiries from private customers, wholesalers, affiliates and online platforms



    Making proactive outbound calls for upselling, surveys and customer retention



    Resolving complaints and queries professionally and efficiently



    Affiliate Development & Support



    Supporting and developing affiliate/partner programmes in the UK, Germany and wider Europe



    Proactively reaching out to online shops, wellness centres, bloggers, influencers and spas for endorsements and partnerships



    Supporting outreach activity on LinkedIn and Instagram



    Assisting with lead generation and partner recruitment campaigns



    Collaborating with marketing and operations teams to deliver campaigns and recruitment activity



    Cross-Department Support



    Sharing customer insights and feedback to support innovation and improvement



    About You

    To succeed in this role, you'll be proactive, organised, and confident communicating with customers and partners.

    * Essential:

    Fluent / near-native English (German is a strong advantage but not essential)



    Previous experience in customer service and sales

    * Desirable:

    Interest or experience in health, wellness or nutrition





    Strong written and verbal communication skills with a confident phone manner



    Highly organised with strong attention to detail



    Comfortable working under pressure and solving problems independently



    Confident using ICT tools including email, Excel, Word, PowerPoint, and social media platforms (LinkedIn/Instagram)



    Able to work both independently and as part of a small team



    A positive "can-do" attitude aligned with company values: Authentic, Excellence, Fun, Innovation, Being of Service

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