Senior Adviser - Hounslow, United Kingdom - Adecco UK

Adecco UK

Verified Company

Hounslow, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Senior Adviser (My Independence)

Public Sector
Local Authority

Full Time

Monday to Friday, 36 hours per week
Temporary Role 3 months with possible extension

- £19.25 per hour PAYE / £25.01 per hour Umbrella

Hybrid working working from office and working from home
IT equipment provided
ASAP Start

PURPOSE OF ROLE:

You are a frontline professional delivering a first class, modern and flexible service to some of the most vulnerable people in the Borough.

You are outcome focussed and creative in the way you achieve successful outcomes, offering bespoke solutions on a day to day basis.

You are motivational and an expert negotiator to achieve the best possible outcomes.

You are proactive in reviewing and evaluating your own performance and acting on your own initiative to improve and develop.

You will take a lead role in one or more of the following; assessments, advice, Duty to Refer, general homelessness referrals between local authorities, support referrals, services for young people, families, vulnerable adults and older people.

You will work proactively to address multiple and complex needs, improving individual and family functioning and resilience and reducing the need to statutory interventions.

You will adopt a casework based approach to complete detailed holistic assessments and provide the service from home, in an office based and outreach capacity as the service requires.

You will be responsible for timely and accurate advice and support to prevent homelessness and support individuals and families to maintain their independence.

This role provides the scope for you to learn, grow and develop:

If you are developing skills, knowledge and experience and being supported more actively by other team members and the Assistant Service Manager, you would be at PO
If you are competently delivering your role and consistently achieving your objectives, you will be in the PO2 grade range.

KEY ACCOUNTABILITIES

Work collaboratively with your colleagues, partner agencies, voluntary sector and residents to achieve successful preventative outcomes and reduce the need for statutory interventions.
Work flexibly to meet service needs and the needs of residents, providing practical, intensive interventions, including some early morning or evening work to maximise engagement opportunities with residents.
Work in a personcentred way, carrying out holistic assessments to capture housing, health, social care and employment needs and working proactively with other agencies to ensure those needs are met.
Think creatively and decisively to find and implement bespoke solutions to prevent and reduce the breakdown of family and carer relationships, and landlord and tenant relationships, supporting those at risk of homelessness and repeat homelessness.
Devise, monitor and review holistic personalised plans to achieve successful housing, health and social care preventative outcomes.
Adopt a casework based approach while working with completing priorities in a changeable environment, ensuring targets and service objectives are met.
Record, monitor and track clients, ensuring relevant systems are kept up to date with concise, accurate, evidence based records, identifying and recording risk issues to minimise risks to others.
Keep up to date with key legislation, policies and procedures, in particular in the areas of homelessness and eligibility for housing and homelessness assistance, and the council's statutory duties in relation to housing, health and care needs, to ensure high quality, timely and accurate decision making.
Maintain up to date service information and proactively build professional relationships with other professionals, making referrals to internal departments, external agencies and other local authorities and proactively following up to ensure referrals are acted on.
Deal promptly and effectively with enquiries and referrals and be part of a duty rota system, including participation in the council's emergency planning and responses to emergency situations when required to do so.

The top 5 things about you that are most important:

You have experience of multi-disciplinary working involving complex and diverse client groups and an understanding of complex legislative frameworks including homelessness, social care, mental health, immigration and welfare benefits.
You are a great communicator to engage effectively with a broad range of people to influence, negotiate and persuade and you quickly build trusting relationships with complex individuals to develop a comprehensive understanding of issues faced by vulnerable people.
You act with integrity, take personal responsibility and handle stress effectively while maintaining high levels of motivation and enthusiasm to achieve successful corporate preventative outcomes, using proactive and creative solutions.
You work independently, proactively and flexibly, being an expert problem solver demonstrat