Contact Centre Specialist - Coryton, United Kingdom - Calor Gas Ltd

Calor Gas Ltd
Calor Gas Ltd
Verified Company
Coryton, United Kingdom

4 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Job no: 507260


Work type:
Permanent


Location:
Coryton, Essex


Categories:
Operations


Contact Centre Specialist

£22,720 to £23,500 plus £1,800 London Weighting per annum


The Customer Experience team at Calor Gas are looking to recruit an engaging and proactive Contact Centre Specialist to provide a primary point of contact for external customers via the phone and in written correspondence, directly resolving matters on first contact where appropriate.


Hours of work:


Weekly Rotational Shift Pattern:
Working 1 Saturday morning in 4


Key responsibilities will include:


  • Undertake an initial on the spot risk assessment and make quick decision to resolve a call
  • Work to set quality standards, targets and service levels
  • Maintain accurate records by logging and tracking all calls in the CRM system
  • Undertake administration of customer accounts ensuring requirements are processed in a timely and accurate manner to avoid rework
  • Be receptive to complaints or problems, research, resolve customer complaints within given parameters, and be aware of possible solutions to make informed decisions and own the problem
  • Be able to work and cooperate as part of a team, assisting and supporting colleagues, TL's and other departments, when necessary
  • Delivering and maintaining team performance targets

As such we would like you to have/be:

  • Have excellent communication and interpersonal skills
  • Have a strong sense of ownership
  • Be well organized and able to work in a busy fast paced environment
  • Have excellent attention to detail
  • Good IT skills

In return, we can offer:


  • 25 days annual leave
  • Holiday Purchase Scheme
  • Private medical insurance (single cover)
  • Company pension scheme (Salary sacrifice single matched contributions to 4.5% for first 2 years, up to 7.5% after 2 years)
  • Discounts/Cashback/Offers from major retailers
  • To be considered for the above opportunity you must be eligible to live and work in the UK._

Advertised: 23 Feb 2024 GMT Standard Time

Applications close: 08 Mar 2024 GMT Standard Time
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