Customer Consultant - England - Encore Capital Group

    Encore Capital Group
    Encore Capital Group England

    5 days ago

    Description

    Overview

    Call Centre Agent, Telford, TF3 4NT

    Orbit Credit Services on the lookout for Call Centre Agents to join our team in Telford on the 23rd March 2026.

    Responsibilities

    • As a Call Centre Agent, you will be supporting customers to achieve financial wellbeing.
    • We have a dedicated Training team, supporting you in small training groups over your 4 weeks Induction. Once qualified, your career step in the role is fully structured with your new team members and leader.
    • Engaging customers on inbound and outbound calls, providing exceptional customer service to financial stability.
    • Confidently handling calls where you will support potentially vulnerable customers to deliver solutions with care and empathy.
    • After completing the 4 weeks of training, you will move onto our weekly shift patterns to support our customers when they need us.
    • You have the option of a 37.5 or 40 hour per week contract with shift patterns that will depend on the client.

    Requirements/Qualifications

    • Experience in Customer Service in Retail, Hospitality, Care, or related environments is desirable.
    • Ability to work as part of a team and deliver 5-star customer service.

    Benefits and Conditions

    • Salary: from £25,396 based on experience, on a 40 hour contract.
    • Operational hours: shifts vary per client and are available Monday to Friday 8am–8pm; Saturdays (1 in 3 per month) with flexible shifts for client needs between 8am–4pm.
    • 31 days holiday (pro rata) including all bank holidays.
    • Location: Telford - TF3 4NT.
    • Summer and Christmas parties, plus seasonal events.
    • Mandatory annual salary review.
    • Company-funded Health & Wellbeing Initiatives.
    • Additional holiday entitlement after 3 years of service.

    We are regulated by our clients and any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we are unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK.


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