1st Line IT Support Engineer - Poole, United Kingdom - Vent

Vent

Verified Company

Poole, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title: 1st Line IT Support Engineer

Location:
Poole, Dorset

Salary:
Up to £30,000 per annum DOE

Job type:
Full Time, Permanent

Vent Engineering are a specialist in natural and smoke ventilation systems and have been manufacturing, supplying, installing and commissioning ventilation systems since 1988 for a variety of projects of all shapes and sizes.

About The Role:

Main Responsibilities:

Respond to IT support requests from employees, addressing hardware, software, and network issues promptly and professionally.
Provide remote and inperson assistance to employees, guiding them through troubleshooting steps to resolve technical problems.
Monitor and maintain the health and performance of the company's IT systems, including servers, networks, and hardware.
Support routine maintenance tasks, such as system updates, patches, and backups, to ensure system reliability and security.
Assist in managing user accounts, permissions, and access levels in accordance with company policies.
Create & maintain in house support system to keep accurate records of support requests, troubleshooting steps taken, and resolutions provided.
Compile regular reports on IT support activities, identifying trends and recurring issues for further improvement.
Collaborate with external IT providers to escalate complex issues that require 2nd or 3rd line support and ensure a smooth handover of information.
Stay updated on the latest industry trends, technologies, and best practices to suggest improvements for the company's IT infrastructure and support processes.
Participate in team meetings and discussions to contribute ideas for optimising IT operations.

About you:

Experience required:

Proven experience in a 1st line IT support role or similar capacity
Solid knowledge of hardware and software troubleshooting techniques
Familiarity with Microsoft Windows and Office Suite, as well as general knowledge of operating systems
Strong communication skills, both written and verbal, to interact effectively with technical and nontechnical personnel
Ability to work independently, prioritise tasks, and manage time efficiently
Customerfocused attitude with a commitment to delivering highquality IT support
Relevant certifications (e

g, CompTIA A+, Microsoft Certified:
Modern Desktop Administrator Associate) are a plus

Working knowledge of Sage is Beneficial
Must have driving licence and own vehicle due to travel required between sites

Benefits:

23 days paid holiday, increasing up to a maximum of 30 days, plus bank holidays.
Company funded Bupa health plan
Enhanced sick pay
Free eye test and flu vaccine
Development Programme, up to 100% funding for development programmes
Company funded activities at Christmas and in the summer.
Bike to work scheme
On site parking

*Available after 12 months service

Join Our Team:

If you are a dedicated IT support professional looking to contribute to a rapidly growing company that prioritises safety and innovation, we encourage you to apply.

You will have the opportunity to make a significant impact on our IT operations and support the growth of our organisation.

Please Note:

Please click the
APPLY button to send your CV and Cover Letter for this role.