Guest Services Manager - London, United Kingdom - Park Plaza Westminster Bridge London

Park Plaza Westminster Bridge London

Verified Company

London, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Department:
Front Office

Job Level:
Management

Job Type:
Full Time

Hours per week: 40

Job Reference:
req8724

Date Posted: 1 June

At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs.

As the friendly face of the 1019-Guest bedrooms;
Park Plaza Westminster Bridge Hotel, you will do more than just welcome our guests.

As our
Guest Services Manager, you can bring your passion and positive personality to this vibrant
Switchboard and Business Centre team.

We are looking for our
Guest Services Manager, who:

Reports to Front of House Manager
Liaise with relevant Front of House teams to ensure guest satisfaction, colleague satisfaction, financial goals and responsible business targets are met
Has full operational knowledge of all procedures, with a strong working knowledge of Opera, Hotsos, Micros and Alcatel is preferrable, but not essential
Ensure that all procedures are current, and available to all team members at all times
Ensure smooth running of the department on a daytoday basis with effective communication internally and externally to the department with handover methods constantly monitored
Will manage and develop their team through planning and execution of payroll and rotas, recruitment, induction, training, appraisals, and performance management
Provide leadership through leading by example
Clearly communicate both operational and strategic information, and ongoing customer feedback and ensure team members are trained and developed
Empower the Guest Services teams by providing an inspiring service culture through briefings, team meetings and coaching
Oversee the procurement of stationary and any other operational equipment required for the smooth operation of the Business Centre and the department
Assist the Front of House Manager with various projects and development.
To operationally support the Guest Services team during periods of peak demand and/or challenging staffing levels
Has previous
Assistant Guest Services Manager or
Guest Services Manager experience in a hotel

As our
Guest Services Manager, you will receive:

Two wellness days per year, meaning all team members start with 30 days of holiday per year (pro rata)
these increase with service
Salary
:£28,890 per annum plus great benefits
Discounted gym memberships
Access to free financial and mortgage advice
Shift patterns are shared at least 2 weeks in advance so you can plan your life around work
Discounted hotel staff rates
Two meals per day, every day (including days off if you wish to come in)
Great Learning and development opportunities

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.

**Park Plaza. Be part of it.