Support Worker - Liverpool, United Kingdom - New Start Homes

New Start Homes
New Start Homes
Verified Company
Liverpool, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

New Start is a family-run, not-for-profit organisation, providing residential and supported accommodation services for vulnerable adults, families, children, and young people.

We deliver a diverse range of homelessness projects and temporary housing solutions, helping some of the most complex and disadvantaged groups across Merseyside.


Strengths-Based Housing Support Worker/Coach


Have you had experience working as a housing support worker? Do you hold the necessary skills to coach and inspire people to move forward positively with their lives? If you do, then we have a fantastic opportunity for a strengths-based Housing Support Coach to work within a 24/7 supported accommodation hostel in Liverpool.

You will be supporting vulnerable adults via a program of empowerment and confidence-building, helping them to personally grow and develop within safe and comfortable lodgings whilst working towards greater independence and a more permanent housing solution.


What we have to offer

  • Competitive Salary £ A contributory pension scheme 210 Hours Annual Leave
  • An online bespoke Mandatory training package including a wide range of additional resources to support your development
  • A range of learning and development opportunities. Monthly group reflective practice sessions
  • Complimentary Medicash Membership

Responsibilities as a Support Coach will include:

  • Managing and inspiring positive change for a caseload of residents within a psychologically informed hostel-environment
  • Supporting those who access the service to settle in, and work towards implementing a more empowering and positive daily structure into their lives at a pace that is realistic and achievable to them
  • Educating residents on harm reduction around substance misuse and supporting those who are contemplating recovery from addictions to understand the steps required to access various treatment options
  • Planning future long-term accommodation and resettlement options via a personalised strengths-based support plan
  • Offering ongoing coaching, advice, and guidance on housing/resettlement related issues from the beginning of a resident's tenancy through to their planned exit
  • Conducting 'trauma aware' needs and risk assessments, and updating when necessary
  • Exploring education, training, and employment options with residents
  • Empowering residents to sustain their welfare benefits, manage their tenancy and comply with key functions that are necessary to support their basic needs/finances
  • Referring clients to relevant specialist support agencies to assist with support that cannot be met within the service remit
  • Liaising with external agencies (from a multidisciplinary perspective) on behalf of residents to ensure they can access what they need from services
  • Working as part of a team overseeing the health and safety of the building and all residents/visitors/co-workers whilst on shift
  • Completing regular resident welfare checks (as required) throughout the shift
  • Completing thorough case notes for all residents throughout the shift and providing a detailed handover to the next members of staff coming on shift
  • Supporting residents to maintain contact with specialist and clinical agencies
  • Reporting any incidents or concerns to the Project Manager
  • Effectively managing and reporting incidents that occur within the service in-line with New Start's serious incident protocol

What we are looking for in a Support Coach:

  • NVQ Level 3 in Housing/Health and Social Care, or be working towards this qualification
  • Experience of working with individuals with complex needs, substance misuse issues, mental health, trauma, and/or offending backgrounds
  • Experience of working collaboratively with other agencies both voluntary and statutory
  • Experience and understanding of safeguarding vulnerable people
  • Previous experience of working in a hostel setting or delivering support via outreach work/in-reach work
  • An excellent understanding of homelessness/rough sleeping, substance misuse, harm reduction and managing complex needs/behaviours
  • An ability to motivate people and build positive connections
  • Knowledge and experience of how to support people from a person-centred perspective, positively engaging people through a process that is led by them
  • Ability to accurately record information, such as case notes, risk assessments, support plans and incident forms
  • Experience of working with Mainstay would also be desired, however full training will be provided
The successful applicant will work 37.5 hours per week.

The post is rota-based which may include weekends/unsociable hours as the role supports a service wide day/evening rota.
More jobs from New Start Homes
See all jobs of New Start Homes