Surveyor Repairs - Newcastle upon Tyne, United Kingdom - Bridge of Hope
Description
W are currently for a Maintenance Surveyor to work for a large nationwide Housing Association overseeing the Northeast.
Your core role and focus is all about working with internal & external colleagues and external contractors to ensure we deliver a first class responsive repairs service and set the lettable void standard and ensure all voids meet the quality standards required.
- Ensuring effective delivery of the repairs & voids maintenance service, ensuring works orders are correctly processed and progressed within agreed time scales
- Monitor quality standards and handle complex repair cases, including major repairs and insurance claims
- Attend properties to carry out pre and post inspections and assess damage/disrepair; establish cause and determine responsibility
- Under take full house surveys following damp & Mould, disrepair or high volume of repairs, ensuring each case is managed through to completion and all data is accurately recorded
- Confidence in your knowledge base to challenge the service providers operationally to ensure quality of workmanship delivery promises are kept
- Understanding of customer issues and complaints and work with colleagues and customers to conclude in agreed timescales
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