Service Advisor - Nottingham, United Kingdom - Nottingham CityCare Partnership CIC

Nottingham CityCare Partnership CIC

Verified Company

Nottingham, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Purpose To provide an excellent, high quality service to all customers using the Nottingham Health & Care Point (NHCP) hosted by Nottingham CityCare Partnership.

The post holder will work within a busy administration team environment and will facilitate and administer the referral management and appointment booking function on behalf of CityCare community services.

The post holder will possess a high standard of customer care principles and aim to achieve positive stakeholder experience from all that use the NHCP service.

The post holder will work in collaboration with CityCare community services and stakeholders to support the aim for patients to get the right care from the right person at the right time in the right place.

Dimensions The post holder will be required to participate in all mandatory and role specifictraining as required.

Key Responsibilities To act as a single point of contact for the management of referrals and appointments to services hosted by Nottingham CityCare Partnership To support & manage calls from our housebound patients know to our Community Nursing Team To receive, process and manage referrals to the NHCP service, being efficient, informative and helpful to stakeholders.

To have an understanding of community services hosted by CityCare to effectively be the interface between patients and CityCare healthcare professionals.

To take ownership of the patients referral to ensure all required clinical information is obtained for the clinical service that is most appropriate to meet the patients needs.

To effectively manage and administer the booking of clinic and group based activity appointments, offering choice where possible to achieve a positive outcome for the patient.

To accurately input and update patient records using various electronic systems to include the registration of referrals, generation of appointment letters, SMS texts and follow up reviews.

To work within an environment that receives and makes a high volume of inbound and outbound calls.