Admin Support Officer - London, United Kingdom - Ministry of Justice

Ministry of Justice
Ministry of Justice
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Salary 1
- £27,000

Number of jobs available - 1

Detail of reserve list - 12 Months

Region - London

City/Town - London

Building/Site - 10 SOUTH COLONNADE LONDON, E14 4PU

Grade - AO

Organisation Grade for MoJ - AO

Post Type - Fixed Term

Duration of appointment - Up to 31st May 2025

Working Pattern - Full Time, Part Time, Flexible Working

Role Type - Administration / Corporate Support

Job description 1


Overview of the role

Prisons and Probation Ombudsman - Admin Support Officer (AO - Band E)
The Prisons and Probation Ombudsman (PPO) is an Arm's Length Body (ALB) of the Ministry of Justice.


We have three key duties:
- to investigate complaints made by prisoners, young people in detention, offenders under probation supervision and immigration detainees; and
- to investigate deaths of prisoners, young people in detention, approved premises' residents and immigration detainees.
- to investigate deaths of recently released prisoners that occur within 14 days of release from prison (except homicide).

The PPO also carries out special investigations that are commissioned by the Secretary of State for Justice.

The PPO has been asked to carry out an investigation into the historic abuse that took place at Medomsley Detention Centre, an establishment for young offenders, between 1961 and 1987.

The focus of this investigation, named Operation Deerness, is to look into what authorities knew about the abuse, what action they took and whether there were opportunities for them to have intervened.

Many of the former detainees have reported serious sexual, physical and emotional abuse.


The PPO has set up a team to investigate these actions and we anticipate that the investigation will last until May 2025.

The Admin Support Officer role will be a new post on a fixed term contract. The post holder will support the investigators and victim and family liaison officers with their administrative needs.

This post offers an exciting opportunity to work in a small but dynamic team.

The post holder will need strong organisation skills, be able to work under pressure and be confident dealing with a variety of people.

It will suit individuals that are self-motivated and enjoy working within a team and with investigators.

Previous experience of the Criminal Justice System is not required as training will be given on the job.

The PPO is based at the HM Government hub at 10 South Colonnade, Canary Wharf, London.

Currently, staff are expected to attend the office two days a week (based on full time hours), with the rest of the time spent working at home or in commuter hubs.

However, the Civil Service Heads of Department have recently written to all departments, including the PPO, and confirmed that their expectation is that staff will attend the office for three days a week (based on full time hours).

We expect this to begin at some time in 2024.


While you will usually have some flexibility to decide which days of the week you work in the office to enable you to manage your office attendance around your personal circumstances, there will be occasions when you will be required to attend the office (for example, team meetings, office or function-wide meetings) or visit establishments belonging to our services in remit on particular days.


Please note that the PPO is unable to offer home working contracts or allow you to permanently work at any other location, other than 10 South Colonnade, for the required office attendance days.


If you are successful, you may need to attend the office more frequently in your first six weeks, to undertake key training and induction activity.

Interviews will be held virtually using Microsoft Teams.

The salary is
£27,000.

The post holder will be responsible for the following:

  • Accurately and promptly logging new contacts from witnesses to the Operation Deerness investigation (method TBC)
  • Making relevant and appropriate enquiries with our stakeholders
  • Notifying our stakeholders about forthcoming events/key updates
  • Promptly issuing our interim and final reports to our stakeholders.
  • Supporting our Op Deerness investigators with the investigations and their administrative tasks.
  • Booking travel and venues for events/meetings
  • Helping to promote team and crossoffice working and contributing fully to the team and office meetings.

Essential Requirements

  • The ability to communicate with people, including victims of historical abuse, with humanity, compassion and patience.
  • The ability to work by yourself, with limited supervision.
  • The ability to focus on tasks and ensure that they are completed by defined deadlines.
  • The ability to work in a team, including with senior staff, investigators and family liaison officers.

The Application and Interview Process

This is a two-stage process.

Stage 1:


  • Submit a statement of suitability (250 words) setting out how your skills and experience match the essential requirements for
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