Sales Adminstrator - Kirkcaldy, United Kingdom - Sephra Europe Ltd

Description

The Company:

Sephra is a leading brand of fun food equipment, confectionery and ingredients located in Kirkcaldy, Fife, Scotland and Throop, Pennsylvania, USA.

Our range of products includes Popcorn, Chocolate, Dessert Toppings, Bakery Mixes, Waffle Bakers, Chocolate Fountains, Ice Cream Machines, Crepe Makers, Popcorn Machines, Commercial Donut Makers, and the consumables to support each piece of commercial equipment.

The Role:
We have an exciting opportunity for a Sales Administrator working on a permanent full-time basis Monday to Friday supporting our clients, you will be responsible for a range of sales, customer service and administrative tasks including the following:

• Responding to inbound telephone, online webchat and telephone sales & customer service inquiries from our clients.
• Processing of daytoday sales orders on Netsuite ERP/ CRM system (training will be provided)
• Respond to customer service issues with a high level of diplomacy, maintaining correspondence records using our ERP / CRM System
• Liaising with our thirdparty logistics providers such as DPD, UPS and DHL.
• Basic fault finding and diagnosis of catering equipment and administration of return process with the repair centre (full training provided).

Key Skills Required:

• Previous sales, sales administration and customer services experience
• Exceptional customer service skills
• Computer literate with a strong working knowledge of Microsoft Word, Excel and Outlook.
• Experience in working with multiple Amazon marketplaces including Vendor, FBA and Seller Fulfilled is desirable but not essential.

Qualities:

Expected start date:
ASAP.


Job Types:
Full-time, Permanent
.


Salary:
£22,500.00-£27,500.00 per year
.


Bonus Scheme:
Profit Sharing after 6 months of service.

Holidays: 28 days per year.


Job Types:
Full-time, Permanent


Salary:
£22,500.00-£27,500.00 per year


Benefits:

• Profit sharing

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme

Experience:

• Customer service: 1 year (preferred)
• B2B sale administrator: 1 year (required)

Work Location:
In person


Expected start date: 08/01/2024